#1 Cochran Buick GMC Robinson

By far the worst experience with a finance manager ever. From having us come back three times to straight out lying about rates gives this dealership another black eye. We have an 800 plus credit score and this so called man, presented us with subprime rates starting at 6.99% when they advertised 3.99% only to be called out on it, and instead of negotiating, he began a disgustingly aggressive position by standing and saying " I guess you don't want to buy the car" .then laughing as we stood up. Before we even walked into his office he made us wait until he took care of two more couples only to find out one had an appointment and the other didn't. After we disagreed vehemetly, again he made us wait until he had another couple instead of taking care of us like a professional dealer should. He only apologized after my wife had words with him and his GM. This apology was vale and not from the heart in my opinion. This"man" ish, takes advantage of regular folks trying to get a fair deal and scoffed at the fact we even questioned him. I'm calling him a liar and did so to his face. Cochran should be ashamed to have this individual represent the #1 in front of the Cochran name. I'd gladly appreciate a phone call from the owner to tell him exactly what his company represents to hard working PGH people. If you want a tardy, condescending bully, then they have the perfect guy. For the next guy, do yourself a favor and don't buy there unless you want to be mislead, disrespected, talked down to and robbed with a pen. I have never posted anything in my life, but unfortunately, this guy doesn't get a pass. How many people has he done this to with zero repercussions? His less than slick and sleazy presentation of the numbers was so obvious a six year old would know it's just plain "wrong". Maybe I take a shot at this experience on Facebook as well. This is how you treat people in below zero weather just trying to purchase a new vehicle? Sad Mr. Cochran. How much money do you need? He is your name sakes representative isn't he? What would you do if you felt mislead, disrespected and frankly taken advantage of? Hopefully, you stick up for your loved one's too. We're just a regular hard working couple! No more, but definitely no less. Hope you read, believe and take heed to our plite. They even jammed a 300$ SiriusXM charge down our throats which we don't/didn't want. When does it end?

I’m not usually one to give reviews, but this specific visit warranted one. I met with a salesman named Jon who assisted us in looking at a Ford Expedition. Before we test drove the car, he brought his manager out to appraise the Ford truck we brought for trade-in. Upon arrival back to the dealership from the test drive, Jon said that the trade-in value was in and to go inside and we’ll discuss. When we went inside, Jon then was adamant to know what we owed on the vehicle FIRST before giving us the trade-in quote from them. My husband then asked “I thought you had the trade-in value already, that’s all we want to know at the moment”. Jon proceeded to say he didn’t have it yet, which was the first lie, and pressured us with calling our bank for payoff before they gave us a trade-in quote. After he received our payoff, he went to his manager and came back with a trade-in offer that was insulting. My husband questioned the offer, and they told him it was because there was a check engine light on, which is from a current recall on the vehicle, and they told him that their mechanic said it was a bad turbo. Obviously, that was also a lie because we already had the truck tested for the code on the dash and knew it was from the recall. Jon specifically said that he saw the code himself, which was his second lie to us because we were test driving the car when the manager said he took our truck to the mechanic. Jon said that the turbo would cost them around $4,000 to replace and that’s why their value was low, but if we cleared the check engine light off the dash, they would raise the value on it. So then the manager came back and I wanted to make sure if the check engine light was off the dash that they would give me $4000 more on trade-in, since they claimed that’s why it was $4000 below. He said they would then only give me $2800 more because he would have to replace tires for $1800… which wasn’t mentioned in the first quote initially given. All in all, this review is to show that I would never do business with them, regardless of their vehicle prices due to the way they can habitually lie to your face and not even bat an eye. I was so relieved to tell them no and leave the dealership. On the other hand, please go visit Woltz and Wind Ford. They are extremely professional and offer honest business.

Horrible experience here.. Went in to look at vehicles and test drive, as my current vehicle was totaled and am in the market for a new vehicle. However am still awaiting for the insurance process to be completed, so was not looking to purchase today, was just interested in looking at vehicles to see what I might like to purchase. We walked in, were not greeted by anyone. We finally found a salesperson, Thomas and showed him the vehicle we were interested in. He immediately asked if I had a trade in, to which I said no. He then proceeded to have us sit at his desk and asked me what my down payment would be and what I wanted my payment to be. I proceeded to tell him that I wasn’t interested in discussing any numbers prior to seeing and driving the vehicle. He then proceeded to tell me my lease payment would be around $780, however he had not run my credit, didn’t know my down payment or anything. After I declined to discuss numbers, he seemed very uninterested in helping us and was quite rude. He said he was going to get the keys to the vehicle that we requested to see, but instead proceeded to take us out to the parking lot in the freezing cold and “show” us vehicles that were not the vehicle we requested and we were only able to look at the vehicles from the outside, we weren’t able to see the inside of any of the vehicles as they were locked. He also began trying to show us a totally different vehicle, that we weren’t interested in and wasn’t even the same make or similar in any way to the vehicle we requested. He then left again, while we stood outside, in the cold, still not seeing the vehicle we requested. At that point we just left, as we felt totally disrespected and could clearly tell this person was not interested in helping us at all. Luckily we were able to go to another GMC dealership that was wonderful! But I will never purchase from this dealership or recommend it to anyone! Atrocious customer service!

We were very happy with dealing with Tom L. at #1 Cochran of Robinson Buick when my wife and I processed a 2026 Encore GX Avenir. Tom and the finance department were great to work with and we would go back again.

I purchased a 2025 Buick envista from Robinson Cochran last year. Upon the purchase I got the total care car warranty which covers everything even sidewall damage to tires. Unfortunately, I got a nail in my tire. Took it to Cochran, and because of where the nail was I needed a new tire. The service department said it wasn’t under warranty. I was upset and talked to Noah in service about the coverage. Noah was very professional and promised to resolve the issue. After making phone calls to the warranty company he was able to get it right. One problem, the tire wouldn’t be available for 24-48 hours as they didn’t have that size in stock. Noah, went above and beyond and located a new tire for me within an hour. Great customer service by Noah and Robinson Cochran!