440 Laval Chevrolet Buick GMC

I bought my 2015 Chevrolet Camaro from Chevrolet 440 years ago, and it did not take long for me to realize how poor their after-sales service really is. Since then, I’ve been going to another Chevrolet dealership and using my personal mechanic whenever possible. Unfortunately, today I had no other option but to book an appointment with them again for some service work. I came in for two very simple issues: a general health check on the car and fixing my driver’s window, which was only opening and closing halfway. When I dropped the car off, I dealt with Marie-Eve Charette, and from the beginning it felt like she was more focused on upselling than actually listening. She added services I clearly stated I needed to confirm before authorizing. For example, she suggested a transmission oil change, and I specifically told her my mechanic may already have done it and that I needed to verify before approving anything. I repeated multiple times that my priority was the window issue, and once I had a better idea of the repair cost, I would decide about the additional services. Later in the day, she called me back saying the window repair and parts would cost around $1,300. I then asked if we could schedule another appointment later for the other recommended services. That’s when she casually replied, “Oh, they’re already done.” I immediately told her I never confirmed any of it. She simply stayed silent on the phone. Unfortunately, I was at work and couldn’t continue the conversation properly. When I arrived later that evening, the bill was $994. To make matters worse, my window was actually worse than before — it was completely down and would no longer close at all. On top of that, other parts had been detached and left inside the car. When I expressed my frustration to the receptionist, he told me the manager said the window was “too thick.” I then reminded him that this is the original factory window from the same car I purchased at their dealership. He immediately turned red and had no explanation. He advised me to come back the next day to speak with a manager and Marie-Eve directly. Honestly, this was one of the worst customer service experiences I have ever had. It felt like the only goal was to squeeze as much money as possible out of the situation. After reading other reviews, I can clearly see I am far from the only customer who has experienced this kind of behavior here. I am already in contact with a lawyer as well as Office de la protection du consommateur because this situation is completely unacceptable. This dealership shows no empathy, no accountability, and no real concern for customers unless money is involved. Do better.

I bought a GMC terrain in 2023 AT4 and I noticed a couple of weeks ago that my front grill that is covered in satin colour has started pealing. I am not te first customer that has complained about this. I had taken my car to the dealership where I bought it which is 440 and after they look at it they told me your warranty needed a few days ago. I called GMC Canada and informed them of this three days after my new vehicle warranty ended. I emailed them pictures of customers complaining. After 3 weeks GMC Canada called me today and informed me that they cannot do anything that’s there final decision after reviewing my file and as per GMC Canada they can offer me a compensation. They gave me a free oil change??? Slap in the face. My car only has 52000km. I spent 55000$ on this car and Never again will I buy a GMC vehicle. Avoid this dealership and GMC Canada. They don’t have empathy for there customers. Mr. Berlemis

went for a recall 4 hours later waiting told me would have to empty my truck for a fuel pump wiring recall they gave me my van back a city express in a poor condition all my tools were displace and nothing was put back to their place the were throw back and one of my ac gauge lens was craked worst dealer i ever seen second time problem whith this dealer with differant vehicule look picture open back door every thing fell my ac tank were left unsecure they fell down had ac freon leak inside4 my van due to a not responsable employe hope you know new new 1234yf cost $999,00 for 10 pounds now i have to take my lost because it fell down and broke valve i will contact gm customer service BE AWARE OFF THIS DEALER

Once again I give this place a chance only to be met with the worst damn service ever for example I’m waiting in line I’m early on top of it and I’m waiting there with 4 other people and I’m next up but they skip me go to the end and pick some random lady that literally just pulled up hasn’t even been there a minute after that the serve the guy behind me then finally get to be and the guy serving me is being all pissy. I tell him what I’m here for which is actually the 4th recall on the car within the year and to change my tires, the tires I have are apparently been recalled it says so on the Chevy app aswell as the Chevrolet website but apparently mine are fine and they refuse to change them. I’m never coming back this horrible place and if I were u I would t waste your time coming here

This is my second time buying a car here. Competent ,honnest ,and professional. Not bad prices either! Great service people. You can't go wrong ,I personally recommend them.