Franchise Dealer

495 Mazda

Lowell, MA

4.8(2,263 Google reviews)

Brands

Mazda

Contact

720 Rogers St, Lowell, MA 01852
(978) 454-9300495mazda.com/

Google Reviews

# Summary The dealership receives consistent praise for its professional and attentive sales and service teams, clean facilities with comfortable amenities, and transparent communication practices such as sending customers videos of repair work. Customers particularly appreciate the honest, quality service work, personalized customer relationships, and hassle-free purchasing and scheduling experiences.

Terry Marsh2 months ago

I took my new used CUV, MAZDA CX-5, CE for a once over and found that the folks that sold me the vehicle: the rear brakes were only 4mm left on each pads and there was no record of either Front/Rear Differential Flush at 30,000. I was well taken care of while there. The waiting room was spacious. With Free Drinks, Coffee and Tea. I've passed this dealership over a thousand times and was surprised how close it was to I-495. Exit 92. They have my business. I love my Mazda!! Also, who the heck send you a video from the person fixing your vehicle explaining to you what they're doing and what their recommendations are?! Who does that? This place!!

Donovan Hudsona month ago

I had a great experience at 495 Mazda. The entire team—from sales and financing to the final inspection—was incredibly professional and swift. They handled my transaction diligently and made the process feel effortless from start to finish. I highly recommend 495 Mazda; the staff truly went above and beyond to accommodate me. 495 Mazda comes highly recommended.

Ethan Camplese5 months ago

Been doing business with this dealership for about a year now as I started leasing my first car (2025 Mazda3 Sedan Turbo Premium Plus) in January 2025. For starters, when I first started shopping for a new car before I actually started my lease, Savan has been there every step of the way giving me his own advice and experiences. He is truly great and I would highly recommend doing your car shopping with him when you are at this dealership. The facility is very clean and well kept with amenities such as a lounging area with drinks available. Second, the service department does honest, quality work that has left me excited, impressed, and satisfied every time I have gone there. Not to mention, I've gone there a couple times now and I was super happy when they recognised me! As someone that works in customer service, I know that having a business relationship with a client is very important. You can tell that they value this when you are at this dealership and service dept which is really good. A huge thing that I like about the service dept is that they send you a video when they are doing the repair. When I was there this past November, I had a engine malfunction because of rodents. They sent me a video explaining the problem and the root cause of what actually caused the engine malfunction. For this repair, even though it was not covered by warranty, the service dept was able to lower the price of the repair, which I am super grateful for. I needed an inspection today and went to the service dept (if you have a Mazda of course, I'm not sure if they will do other car brands for service/inspection) and I came out and my car was cleaned up! I was really upset about my car being dirty recently from the snow and salt and when I came out to my car rinsed down I was really excited! Thank you!

Annemarie Tirellaa month ago

I've had consistently great experiences with this dealership. From purchasing my car to routine service. Scheduling was quick and easy. The drop off process was smooth and everyone I interacted with was polite professional and friendly. The dealership is clean and well run. Highly recommend!!

Dan Wonga month ago

Great experience on my CX30 purchase. Joseph greeted me as I was approaching showroom. Even though I had idea on what I wanted, Joseph was patient and spent a couple hours kicking tires with me, no pressure throughout the whole purchasing process. I will be back for my next car here.

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