Ace Auto Utah
Orem, UT
Contact
Google Reviews
Staff members are consistently praised for their knowledge, transparency, and helpful demeanor, with customers particularly highlighting the seamless purchasing process and attention to detail. The dealership is recognized for exceptional customer service that goes beyond typical car buying experiences, including quick resolution of mechanical issues and personalized touches that leave customers satisfied and eager to recommend the business.
We really enjoyed our friendly, knowledgeable and helpful experience at Ace Auto Utah. Grace was knowledgeable and listened to what we were looking for. She helped us and gave us so many options and information. Teddy stepped in to help with initial paperwork and made the process seamless. The establishment was clean and organized and very welcoming. Grace walked us through the process of completing the sale and gave us transparency with the whole experience. Will definitely recommend them to family , friends and anyone looking for an automobile and a positive buying experience.
Tyler was great to work with. He was helpful and attentive but no pressure. He made the purchasing experience very enjoyable. The entire team at Ace was so responsive. There was a minor mechanical issue that needed to be addressed and they took care of it quickly so we could finalize the sale and hit the road. One of the better car buying experiences I’ve had.
We have been looking to replace our old car since it died last year. We found Ace Auto through the internet. Tyler was a delight to work with. Knowledgeable and willing to ask questions to be sure we had the correct information. Straightforward pricing.
I recently bought a 2019 Dodge Charger, and I want to highlight not only that it's a great car that truly left me very satisfied, but also the professionalism of the staff, specifically Grace and Alex. It was truly a pleasant experience.
Normally I am very wary of car dealers and have had my fair share of bad experiences. I found a car on KSL that fit the bill for what my family was looking for. I nervously called and asked if it was available and was pleasantly surprised to hear a kind man named Teddy answer the phone. He was professional, kind, and informative. My family and I drove down to Ace Auto and when we arrived Teddy came out and greeted us and pulled up the car immediately. He was incredibly honest and suggested that I use my own credit union for financing and to sell my car privately. His honesty and transparency was something I had not experienced before. He answered all my questions about the vehicle and was knowledgeable and thorough. We took a test drive to our credit union and got our check. We came back signed the papers and they made us lunch and gave us a bag of chocolates. I really appreciated that the licensing and registration was taken care of in-house and they removed all the papers and stickers that were on the car from the lot. He put the temp tag on and gave me a $20 to get a car wash. I’ve never experienced this type of customer service and would highly recommend this place to buy a car from. I’ll be sending family and friends here for a good experience, quality cars, and great customer service. Well done Teddy and Ace Auto!!
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