Acura de Laval

We had a great experience buying our car with Nouran. He was very communicative, clear, and easy to work with throughout the whole process. Everything was explained well, and the experience was completely stress‑free. We really appreciated how straightforward and professional he was. Highly recommend working with him!

Beware of this dealership!! I’ve been a customer at Acura de Laval for 20 years bought at least 5 different cars from there over the years but the experience I had recently when I serviced my car was unbelievable!! The problem started with this women at the service called Cathy, she is the most rude person I’ve ever met! The issue of the courtesy car was involved we were having a phone conversation because I had to change my appointment & that’s when I realized who I was dealing with when all the problems started, she said because I cancelled the appointment I couldn’t get another courtesy car & I had to wait for the service to be done on my car! She was extremely rude on the phone swearing & screaming at me on the phone I’ve never experienced such a disrespectful experience in my life! I made many complaints about the way she’s treating customers but absolutely nothing was done to fix the situation. I’ve contacted Martin who is the service manager explaining me that the courtesy cars are only for people that are stuck without a car! He was on her side of what happened & then I contacted Mathieu who is the sales director & also nothing was done! Until I went again last week for service after finally them agreeing to give me a courtesy car & again the problems started with that person Cathy, I was dealing with Pierre for my appointment & then came the time to take the courtesy car she threw the papers & keys at me saying she didn’t want to deal with customers like me!! Do you think that this normal that this women with the biggest attitude towards customers gets her way with all the staff there because absolutely nothing was done after all these issues I had since a couple of weeks! But that’s not all when I went to bring back the courtesy car I filled up the car with gas, I bring it back to pick my car & sure enough the next few days I get a phone call saying there was a charge of $12 for missing gas!! At this point I knew this was personal from that women Cathy! And that’s when I really lost it!! I told everybody off there frustrated of how they are treating customers & taking the side of their employees no matter what!! I called Acura Canada to complain about all these issues that happened to me at this dealership & sure enough I get a call back from the sales manager Mathieu saying that they don’t want to do business with me because of the way I spoke to the people there & how I referred to them being so frustrated about this disrespectful & disgusting service I got from start to finish!! I will never ever bring my car there again or deal with anyone there again as they have no idea what it is to give customer service!!

I always enjoy my experience dealing with Acura Laval. Always enjoy the detailed explanation of what's happening with my car, the friendly staff and the comfortable lounge. Really, when I know I'm staying for a couple of hours, I love staying in the lounge with my laptop and getting a lot of work done. However today service was really exceptional. I walk in without an appointment before work with a flat tire. Not only did they take my car in to fix the problem on the same day, but they also Ubered me to work, called me a couple of times to update me on my car and take my opinion on things that are needed, then Ubered me back from work at a time convenient to me to get my car back. I'll be servicing my wife's Audi here from now on.

I’ve been going to Acura Laval since 2012, when I purchased my first TL from another dealership. I went there for a full inspection, and from the day I stepped foot into that establishment, I’ve never been let down. They have always taken great care of me and have taken the time to explain everything I need to know about my car. I ended up purchasing my next vehicle with them, and from financing to delivery, I have absolutely nothing negative to say. I can call them for any emergency, and they always find a way to accommodate me. I refuse to go anywhere else. Thank you to the amazing Acura team for making me feel like family and for never being bothered by my thousand questions. Have a great 2026!

My uncle was planning to buy a Porsche Macan. I took him to here. He never driven an Acura before until today and after trying few cars here, he bought an Rdx in the same day. Definitely more luxurious, economic and especially reliable choice. And the place is extremely beautiful. One of the most luxurious dealership that I’ve ever seen personally. As I told you, we tried about 5-6 cars and took 3-4 hours until deciding. Thank you to Norbert T. For being that patient and helpful to us for hours. Very high customer service quality. Thank you all team again. Was a good experience, highly recommended. 6 Stars