Acura Downtown

This review is LONG overdue! The team here at Acura Downtown are AWESOME! I bought my beautiful TLX here three years ago and had the pleasure of dealing with Ilya. Ilya made the whole process and I still remember he took the time to make sure I was completely comfortable with everything before I pulled out if the lot. This guy now comes right over every time I come in for maintenance just to say hi and chat. Its not about the sale, its about keeping lifelong customers. I really appreciate how personable he is, great guy! Im in Burlington and I come all the way here for maintenance and service because these guys are amazing! I typically deal with Anthony, but they all work as a team so Dimitar and Harry are always there too! All these guys are always accommodating, understanding (when im late for my appointments) and they really listen to what I need and answer all my questions. They dont recommend anything I dont need and they always get me out when they say they will. I sometimes use the shuttle service too and Alan is great at navigating through the city traffic to get me to and from where I need to be. Wanna also give appreciation to the mechanics I never get to meet... they do all the dirty work, hope they know how appreciative I am for their hard work and experience. My TLX is always in top condition thanks to everyone at Acura Downtown. Also their facilities are always clean and the washrooms and complimentary items are always stocked. I hate driving in downtown TO but I love coming to see these guys! Buy your next Acura here and take your Acura here for service!

I had an amazing experience at Acura Downtown! Faizan is an outstanding salesperson. Very knowledgeable, patient and made the entire process so smooth and stress free! The team members Even and Ray are also just as amazing to deal with and they took care of every little detail from paperwork, warranty details, rust proofing and getting the vehicle ready for me. Such a great experience. I would highly recommend this Acura location to everyone!!!

Dear Acura Downtow Team, I wanted to take a moment to recognize two of your service technicians, Jacky and Brandon, for their exceptional kindness and dedication. Yesterday, I flagged them down as they were heading home, and without hesitation, they stopped to help me. Not only that, but they took the extra step of returning to the dealership to retrieve the proper equipment needed to get my vehicle back on the road. Their willingness to go above and beyond—especially after hours—meant more than I can express. I was stranded with my daughter, and what felt like an incredibly stressful situation was made so much easier thanks to their professionalism, compassion, and commitment to helping others. They truly turned a difficult moment into a positive experience. Please know that you have two exemplary employees on your team who deserve recognition for their outstanding service. Thank you again, Tommy

I recently purchased an ILX Acura, and the entire experience was amazing! Evan and Calvin were outstanding throughout the process. From the moment I walked in, they were welcoming, knowledgeable, and attentive to my needs. Evan patiently guided me through all the features of the car, ensuring I understood everything, while Calvin made the financing process smooth and stress-free. Their professionalism and genuine care made the entire experience enjoyable. I couldn’t be happier with my new Acura and the exceptional service I received. Highly recommend working with Evan and Calvin!

We are disappointed with the service experience. Our Acura ILX was brought in for an insurance claim after an attempted theft and vandalism, including a broken key cylinder, drained battery, and key reprogramming. When we picked up the car, one of the two keys was not working and we had to follow up to have it fixed. The dashcam was also unplugged during the repair and not properly reconnected. It still appears to have been incorrectly installed as it became unplugged again a few weeks later. The lack of attention to detail and service was frustrating and required multiple follow-ups. We usually go to Acura Pickering and have consistently had a much better experience there, even though it is farther from downtown Toronto. We will likely return there and recommend Acura Pickering instead.