Franchise Dealer

Acura of Boston

Brighton, MA

4.6(2,718 Google reviews)

Brands

Acura

Contact

1600 Soldiers Fld Rd, Brighton, MA 02135
(617) 675-5646acuraofboston.com/

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Google Reviews

# Summary The dealership receives consistently high praise from most customers for competitive pricing, smooth sales processes, and friendly staff who facilitate stress-free transactions. However, one dissatisfied customer reported significantly elevated maintenance costs, inconsistent service quality, and reliability concerns that emerged after warranty expiration, raising questions about long-term durability and the value of the certified pre-owned program.

Samantha G2 months ago

I had a fantastic experience buying my car and I couldn’t be happier with how everything went! Ben, my salesmen, made the whole process easy, quick, and convenient from start to finish. The pricing was honestly the best in the area, no one else could match it. I purchased a 2024 Acura Integra with low miles, and it’s an absolutely beautiful car. The financing process was smooth, fast, and completely painless. Not to mention the finance manager was incredibly kind and helpful, which made everything even better. Also want to give a quick shoutout to Chris he’s a great salesman there! very friendly and easy to work with. I highly recommend you work with him! Overall this dealership was a 10/10 experience, I would recommend purchasing from here if you’re looking for an stress-free car buying experience!

Leo Velez7 months ago

You don't become a trusted partner for nearly 10 years by doing things wrong and not working well with your clients. Number 4 with with Acura of Boston team and the process was just as easy as each previous time. Christian, Tayla, and Johnny, thank you for being excellent, it means alot to know the future of Acura of Boston is very bright with people like you there! Each meaningul metric was met and exceeded and we are happy that we left with another great car and excellent deal. Thank you for the great conversations and being so warm and welcoming to my 3 year old even though she was a mini tornado! Cheers to the future, thanks again!

xONLY2 months ago

I rarely leave one‑star reviews, but my experience fully warrants this rating. Over the course of ownership, maintenance costs were approximately 80% above market without any clear or adequately explained justification. Service quality and staff expertise were inconsistent and frequently below what I would reasonably expect for a brand positioned as premium. Vehicle reliability was a recurring concern. Acura? What happened to you Honda? In my experience, multiple issues emerged shortly after warranty coverage ended, creating the impression that long‑term durability was not a design priority and shifting financial risk disproportionately onto the owner. The Certified Pre‑Owned (CPO) program did not deliver the level of inspection, quality assurance, or protection one would reasonably associate with such a designation. In practice, the certification provided little meaningful value. While the sales process was polished and conveyed confidence, that confidence eroded quickly once service interactions began, as customers were left to absorb the cost of ongoing issues. Based on both my experience and the consistent pattern reflected in other reviews, this does not appear to be an isolated situation. This was the last Acura I will own as the brand will need a decade to fix its reputation, and I sold the vehicle today. Prospective buyers are strongly encouraged to proceed with caution - especially if you are visiting this dealership.

Gene Rashkovan5 months ago

Got a delivery of 2026 Integra Type S. What an experience!! Professional, polite and knowledgeable crew! Flexible with time and creative with their solutions to work around my needs! To top it off I also got an amazing deal, far better than I got for other two dealers. Highly recommend Acura of Boston!! Ask for Jake or Kayla!

Sonya Katzen6 months ago

I had the best car buying experience here. Sales was Johnny who was nice, communicative and overall fantastic guy. The manager there (Kayla) was great, helpful and definitely helped to make the deal happen. The whole finance team was great. Tye (hope I’m spelling it right) and Derrick (again) were super helpful explaining things in financial and even offered help with my cashing in my old extended warranty at the last dealership. Any problems I had with the vehicle (CPO) they fixed immediately (Peter was my service rep- also nice, accommodating and super helpful). Can’t say enough about this place- the employees seem happy to be working there and it definitely trickles down to the customers. 20/10 - would definitely buy another car here again in the future and recommend highly.

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