Acura of Stockton
Stockton, CA
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# Summary The dealership receives consistent praise for knowledgeable staff, efficient service, and smooth purchasing experiences, with multiple customers highlighting positive interactions with sales and service teams. However, one customer reported a significantly negative experience with management, citing miscommunication, undisclosed vehicle issues, and unprofessional treatment that led to a cancelled deal.
Walked in found the car we wanted (type S) . Was out with vehicle and hour later. Absolute pleasure to work with. Had great info and the employees were amazing. Would definitely buy here again.
Had Jeremy Min as my salesman. Very young but also very easy to work with. I did most of the negotiation over text and couldn’t find any other deal that could beat what I got for my certified pre owned TLX.
Had an awesome experienced with this team. Tony the technician is knowledgeable and explained the necessary repairs in detail. my car runs better than ever. i highly recommend this shop.
Business at its best.. From Start of purchase to the ending . Great team at Acura of Stockton . I had the opportunity to meet the team of Sales and have to say exceeds my expectations. Thanks you Steve for helping through all my finance and exchange if my trade in . Acura of Stockton made it possible to walk out with a newer vehicle . They have my business next time around .
Two things: Austin Sith was my salesman and I have no issue with him. He was clear cut and honest and I felt like we reached an agreement and I would gladly give him a Five Star review, so know that if you keep reading. I was specific about what car I wanted and was coming from far away to pick it up. He sent videos and I was prepared to purchase. The deal fell apart when I began dealing with the sales manager, Steve. I was disappointed in the way that I was spoken to, the way that I felt misled and the way that I was treated. After signing all the papers on the car he went over to deal with another customer while I tried to reset my new car (which was a Toyota). I literally heard him talking disparingly about Toyota quality and finish, while I sat in mine. They could not reset the Bluetooth for me since the previous owner had protected it with a pin and I discovered some things that had not been disclosed to me. I immediately asked them to look into these things. Steve's comments about Toyota quality prompted me to ask for the Toyota dealer to look at some things he promised me were under warranty, but as I suspected, were not. He became hostile then and I felt the only safe thing was for me to cancel the deal. Ironically it worked out better for me, as I purchased a new Acura. From Pleasanton--won't catch me in Stockton Acura ever again.
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