ACURA PLUS BLAINVILLE

I recently bought a 2019 Acura TLX from Acura Blainville on April 20th and had a flawless 5-star experience from start to finish. Sebastian and Cynthia were both very professional, but I want to give a special shoutout to Sebastian—he’s a great character, very genuine, easy to talk to, and made the whole experience enjoyable. You can tell he actually cares and isn’t just trying to sell you a car. They really worked with me to make the numbers right and made sure I was comfortable with everything before moving forward. What stood out the most was how fast and smooth the whole process was—I was able to get everything done and drive off with the car the same day. No pressure, no stress, just straight-up great service. I definitely recommend Acura Blainville if you’re looking for a car and want a team that actually works with you.

My family has been purchasing and getting serviced by Acura Blainville for over 25 years. They offer the best service and care all across the board. They go above and beyond for their clients. Truly a customer for life!

If you care about the maintenance of your acura and want it to last long don’t ever go to this dealership they are something else, brought my car last February for the crankshaft recall and my fuel pump, they informed me that they would hold the car there until the parts would come in clearly telling me i needed the whole long block repaired so i wait for 3 months until may before i got my car back they even told dont worry we’ll give a free gifted fix for the breaks and rotors , the service employee calls me saying the car is ready did you want me to also clean and disinfect the rotors i say yes, i get there i get told the whole block was changes and everything i get handed a paper saying to pay 400$ i tell the employee what is this ? he says oh didn’t you want us to disinfect the brakes and rotors, i said yes i thought it was part of the gift offering on your side he said no that part was a separate add on so i end paying 200$ and i also ask did you guys check the fuel pump finally they said no drive the car first with the repair and let us know… and I get handed a second paper of what was done for the rotors etc without the procedures that were done to my engine, which I noticed was missing .so I drive the car for a few days noticing a lot of rust on the underbody and the under skirts of the car. I also noticed the fuel pump was seizing during heavy acceleration on the highway. so I called back asking if the rest could be dealt with or done at a body shop they say take it to Acura Canada and deal with it on your own in the same week so I eventually paid out of my own pockets $960 to fix the wrist of the negligence of this dealership, leaving my car out for three months in the absolute midpoint of winter .I bring the car back to this dealership for the fuel pump, they read the codes with the machines and say nothing is showing up as I obviously told them previously nothing ever did show up, but all the symptoms were still present so I get charged another 200 bucks and not even three weeks later I get an opinion from a second dealership further away to get told that the fuel pump indeed needs to get replaced and that’s since I had paid for them to check it out that I wouldn’t have to pay the price for the parts which was over 2000$ and that it would be free! About six months passed by and then I start noticing a slight knocking in the engine when on cold start especially ,I go to the second dealership that was further away, and they tell me that the engine wasn’t fully replaced and show me physical proof of the engine coding saying its very normal that the piston flaps at 150k km start to wear out making the engine make a slight noise on cold-starts. so i call acura Blainville they say that they only did a part of the recall “Reparation 2” which completely shocked me because this dealership told me at least five times that the whole engine had to be swapped and that was why it was taking so long to get the new engine in. One of the worst dealerships I’ve ever put my money into. Its not normal that i need a second opinion constantly at another dealership! I am never going back there ever again!!! if you care about your car definitely dont go here wish i could give a 0/10

Fantastic Experience! They were super helpful and explained in detail every single question. They didn't push to sell extended warranty or other products, though I chose to have a few. Francis is the best representative ever! He even helped me get a better deal on the car insurance on my phone call. For my car delivery, they stayed open till 8:45 instead of 8. Strongly recommended.

If you are wondering how you will be treated for buying a depreciative asset with your hard earned money. Read on... and remember to be kind no matter what. I am extremely disappointed in the condescending behaviors displayed by the sales manager. In my discussion today with the Sales Manager for a possible purchase of a new car, the guy smirked and on 5 different occasions, he to my absolute respectful bargaining, made rude comments including saying "you can take the price or I will have to ask you to leave" Perhaps 0 respect for customers. The Service rep on the contrary was extremely gentle and polite. If I was to ever change the review to a better star rating in future it will be because of the Service Rep who was polite and displayed extreme patience in presence of an obnoxious manager. Thank u Acura for nothing!!