Ajax Hyundai

Ajax Hyundai is one of the best dealerships I’ve ever been to. My family has been purchasing our vehicles from Ajax Hyundai for years, me, my children, my sister & others always contact & purchase from Oliver. We live west of the GTA & not only make the drive to Ajax Hyundai to buy our cars, also to service them. Patrick is our go to advisor & we always ask for him when scheduling our appointments. Patrick has a great personality, is super friendly, and always takes the time to explain what needs to be done, why it needs doing, and how everything works together for the best result.

Some of the best service in Durham (we visited a lot of dealerships when looking for a new car). Didn't expect much since we hadn't done any research into Hyundai, but we were incredibly impressed with the vehicle lineup. Ended up with a 2025 Tucson plug-in hybrid and we couldn't be happier. Great team!

Terrible experience at this dealership. They are all happy and accomodating when you are buying a vehicle and talk about how they have the best warranty around. The lie detector test determined that was a lie. Within a few months our panoramic sunroof exploded while on the highway, all we heard was a loud pop, no rock hit it and glass everywhere. We brought it straight to the dealership, no managers in site. When one finally did come in to work, a few days later, was told the warranty didn't cover spontaneous explosions on a sunroof. Check online for the class action lawsuits that they have had previously and do yourself a favour and not buy one of these. If you think Hyundai is making better cars, they are definitely not. Their reputation will continue to decline. We look forward to the next class action that will occur within the next few years to finally rectify our situation. On another note, they gave us a number to call to speak to hyundai directly and it was the US number. The employees have no clue what is going on over there. I would consider going to any other dealership, if you must go to a hyundai dealership ask if they are selling any used cars from another brand as they will be more reliable.

I honestly don’t even know where to start. This is my SECOND time visiting this freaking service center, and it’s already becoming a nightmare, especially considering it’s only 7 minutes from my workplace. The first time I came here, everything went smoothly. The staff member who helped me was professional, helpful, and even arranged shuttle pickup and drop-off without any issues. BUT THIS TIME, I had to deal with this manager. 1. During my previous visit, I was clearly told that my screen firmware would be upgraded during my next service appointment because the vehicle is still under warranty. Now suddenly this manager tells me it will cost $250. Seriously? 2. I requested a shuttle service, and he claimed the shuttle was “in Oshawa” and told me I’d have to wait an hour or just book an Uber instead. Meanwhile, the shuttle was literally parked right there, see the attached picture. Then I asked if they could pick me up from my workplace at 5 PM, and he flat out refused. 3. He also promised the car wash was complimentary, but they didn’t even wash the vehicle. Look at the mirror position in the picture for reference. At this point, I’m honestly doubting whether they even completed the oil change properly. This is by far the worst manager experience I’ve ever had. I would never recommend anyone to come here because of the poor management and terrible customer service. A company’s reputation gets destroyed because of people like this.

I had a great experience at Ajax Hyundai from start to finish. Chris in Sales was friendly, knowledgeable, and never made me feel pressured. Eddie in Finance was equally helpful and took the time to explain everything clearly, making the process easy and stress-free. Everyone I dealt with was professional, welcoming, and genuinely seemed to care about providing a positive experience. I'm very happy with my purchase and would definitely recommend Ajax Hyundai to anyone looking for a new vehicle.