Akins Dodge Chrysler Jeep RAM

Brought my vehicle in for service on April 16, 2026. After leaving the dealership, I discovered that the oil cap had been left off during the service, which resulted in oil leaking while driving. I immediately returned and reported the issue. The service team acknowledged the mistake and initially offered partial compensation along with a limited 30-day coverage period for any oil-related engine concerns. I escalated the matter due to concern about potential delayed engine issues and lack of clarity in the initial resolution. After further communication with management, the dealership ultimately provided a revised resolution including $300 compensation along with a refund for the original service. While the situation was resolved and communication throughout was professional, I felt the process required multiple follow-ups and escalation before reaching a satisfactory outcome.

I usually find something negative when I buy a used car. I bought a 2012 Lexus from them and feel like I got an amazing deal. I flew in from DC and they picked me up at the airport. Donnie S took great care of me and it was a super quick deal. I have yet to feel the buyers remorse I usually feel questioning my decision, not this time. The drive from winder back to Northern Virginia was a killer but I will definitely be checking in with Akins the next time I'm looking.

I recently purchased a new Jeep Gladiator from Akins in Winder, Georgia, and I had the absolute pleasure of working with Chris Melbourne. From start to finish, Chris was honest, extremely knowledgeable, and incredibly patient. What stood out most was that he never applied pressure or made me feel like I had to buy immediately. Instead, he worked with me at my pace and made sure I felt completely comfortable with my decision. Chris promised the process would be quick if I decided to purchase, and he delivered! Everything was smooth and efficient. He was kind, personable, and truly likable, which made the entire experience enjoyable. Honestly, I could have bought my Jeep anywhere, but the exceptional service I received from Chris made Akins the clear choice. Chris went the extra mile to ensure everything was perfect with my Jeep, and I have no doubt he treats all his customers the same way. This was the best car-buying experience I’ve ever had, and I will absolutely return to Chris for my next new or used vehicle. Highly recommend!

Fast service and Bobby is a great service advisor. Very pleased with the level of service I received, from the tow truck to the service writer 10 days with Thanksgiving mixed in and my car was ready. Thank you!!

Took good care of me when I purchased my 2023 Mustang, they helped me place my order and kept me up to date on the build, shipping & delivery. Their Wild Willies and Collision staff also did an excellent job with my tint and spoiler install.