Alan Webb Automotive Group

A good measure of a company is how they listen to customers and respond to meet their needs. After inquiring about a vehicle I learned this car lot seemingly makes no effort to do this. I asked a specific question, asked them to reach out via email and within an hour start getting spam texts from "Mary Johnson". She didn't even read my message just decided to start texting me to "schedule a test drive" That's a good way to make sure I never buy a car from you guys at any price. Sales 101 failed.

Service not so much. Had to wait and wait 2-1/2 hours for a key to be cut for the car I wanted to test drive. Should have left instead. That car ended up needing $1500 in repairs to that ignition right out of the chute because the key wouldn't come out. They are so nasty I didn't even want to go back to complain.

We worked with Roman and he was just wonderful. Unfortunately, we did purchase elsewhere as the inventory we were looking for wasn't available - but I'd recommend checking them out and ask for Roman!

Did a lot of research and found a great deal on a used BMW X5. I had already decided on the car I wanted and they had the best deal on what we wanted. Easily 3k less than comparable vehicles around. Overall experience was good. We had already decided we wanted to buy the car as long as it was in good condition. There was no haggling and only complaint was they tried to add GAP insurance at 900.00 without asking me. I put enough money down to not need this insurance so I had them remove from contract. While I got the exact car I wanted here I researched exactly what I wanted for months prior to contacting them. Here are a couple of recommendations to make sure your experience is good. 1. Do research on comparable vehicles to ensure you are getting a good price. They had already lowered the cost of our car 4K from the original price so we did not need to negotiate. Just look up KBB price on dealer trade in price and I can pretty much guarantee that they did not pay over this price. 2. Have your own financing pre-approved or tell them you do. Tell them if they can match your finance terms then you will use their financing. Every dealership makes money on the financing so they will always try and get you to accept terms higher then the best rate you can be approved for. 3. Make sure you pay attention to additional items that can be included in your loan during signing. While GAP insurance or extended warranties might be what you want, the dealership makes big commissions on these items so they will always convince you that you need them. Never get an extended warranty on a vehicle that is still under warranty from the manufacturer. 4. You can look up a vehicles maintenance records for free by using the mycarfax website. You just put the vehicles VIN in as one of the cars you own. While this won't tell you everything, it definitely will show you if the maintenance has been performed. A sales guy will always tell you that the car is perfect so this allows you to understand the maintenance habits of previous owner/s. 5. Request Gilbert as your salesman. He was great.

Great buying experience at Alan Webb Chevrolet. Bob was our salesman and he was friendly, knowledgeable and helped us through the process. We visited several other dealers who were great but we got the deal and vehicle we wanted at Alan Webb and were treated well. I would buy from this team again.