Albers Motorcars

I recently purchased a 99 Rolls Royce that has always been a dream car for me. Living in the area my whole life I have always known about Albers, I simply assumed they would service the car when I finally got one. I called to make arrangements for them to look over the car, like I have with several other marques with other specific vehicles. I was shocked to learn from Mr. Albers a very thorough background on my specific model / year Rolls Royce that it’s extremely difficult to get parts for. Ultimately, they were unwilling to even take my car on as a client and refused me service. I respect that, to not over promise and under deliver and create an ongoing series of disappointing repair frustrations. I really wanted this car and while I am extremely disappointed that I will now have to almost immediately resell it so it’s located with a new owner that’s closer to a larger service center that can look after it properly. The moral of the story is call Albers first if you are interested in a Rolls Royce for your collection as if they are unwilling to service it, you are virtually out of luck in our area.

This is a great company, who always regards the customer, as more important than their invoice. In 15 years of dealing with them, I have never been sent an incorrect part and they are always ready to give advice over the phone, which is expert. I have dealt, mostly with Randy and Greg, but everyone in this firm, shares their mantle of expertise.

Albers Motorcars has been a phenomenal resource for us as an independent import automotive repair facility. They are always very helpful, very informative and very professional. Would definitely recommend them for their well of knowledge and inside access to your specialty vehicle applications.

Had two experiences with this dealership. In the beginning of 2020 - provided me the wrong sized part. As far as service, in June of 2021 - refused to even identify the issue with the air suspension after I hit a pothole. Mind you, the dealership is about an hour away and it’s the closest one for me. Rude representative in general - “we won’t work on it, it has a history of being in an accident, have a good day, click”. Tell me what’s wrong with it, at least! I can only wish for them to be in the same situation, when they hit a pothole and nobody would help (for paid service, mind you). Perhaps their sales staff is better, but I’ll make sure to never give them my business. There are proper Bentley locations in Chicago you can go to and at least it’s next to a real city

Filled out the parts request form online with my Rolls Royce VIN #. Parts were in stock and they held them until I was passing through town on my way to Illinois. They were expecting me. Fast, reliable, and courteous service. Earned my business and they are experts!