Alexander Toyota

I've generally had decent service here. I just recently brought my wifes 2019 4Runner in for new shocks at all 4 corners. Not sure if a new tech worked on it or what but they did a NUMBER on my inner fender wells while trying to access to top nut on these shock assemblies. For being a Toyota brand dealer and service center, I would really expect more. A tad absurd really.

Came in from out of state for an oil change, wipers and rotation. Needed a battery. System was down and Adrian Torres my service advisor got a hold of my home town Toyota dealer and got the invoice info for the battery warranty, saving me $120!!!! Exceptional customer service, quality work and overall a 10 star experience!! Thank you Adrian and Alexander Toyota technicians for taking the BEST care of my needs and getting me (and the cat)back on the road safely!! I nominate Adrian as Service Employee of the Month of January 2026. He deserves the recognition 100%!!!😊 I cannot express enough how grateful and happy I am with my service and my complimentary car wash!

Soshi Safdiea she Is The Greatest Toyota employee in the country. She did help me a lot and put all of her positive Energy into helping me Out of My Problem. Very kind young lady, I will 100% recommend you to go with her if you need any information or need help with your Toyota vehicle. Thank you very much you are a lifesaver!!!

Been having my 2012 fj cruiser serviced here since 2013. They do a great job . My service manager is Robert Ames. He makes sure everything gets done as requested and lets me know if anything needs special attention. It is comforting to know I can trust my vehicle to a place that cares.

Just had the 1st service plus recalls done on my Tacoma was scheduled for a 6:30 am appt, called to confirm shuttle service times day before, was told shuttle services start at 7:00 am. Showed up at 7am told by service advisor shuttle starts at 7:45, 8:00 so he dropped me off back home in my vehicle. Picked up vehicle asked if my truck was washed as requested, it did not not look clean other than windshield wiped off. “I was told it’s a courtesy wash”…so that must mean it’s ok to do a terrible job. Don’t get me wrong I definitely didn’t expect a detail. Asked for service manager he also said it’s a courtesy wash, like what to you expect??? He said many places don’t even offer car wash anymore, I said why even offer it if it’s not a car wash rather it’s a wipe…. Huge disappointment, I would had rather been told they don’t offer shuttle, and don’t offer car wash instead of all the dissatisfaction. To me it’s a big deal to offer a service and it be at least satisfactory. Makes me wonder how well the vehicle oil change/service & recall repairs went if what I can see is so unacceptable. Sad to say how disappointed I am in Toyota right now.