Alexandria Chevrolet

I live 2.5 hrs away, so I called on a pickup I was interested in. The salesman was helpful at first & I decided to go ahead & buy it, so I arranged a loan at my bank & gave the salesman my bank approval, insurance info, & driver's license info to start the purchase agreement. As most know, it's not the easiest to do all of this during the day on the phone & took most of the day. After I thought the process was in the works & waiting for the next step, I received a call that they sold the pickup to someone else that day. That it was "first come first serve". While I understand they have a business to run, where is the customer service aspect? Apparently, the almighty dollar takes precedence. I would have thought they would tell me someone else is interested but give me first chance. I will be giving my business elsewhere & never look for another vehicle at this dealership again.

My first few experiences at this dealer were great, this time not so much. I traded in my 2016 Silverado 2500 for a 2023 Silverado 1500 3.0 Duramax, which only has 28k miles on it. I have been able to drive this vehicle about 3-4 weeks out of owning it for 3-4 months. Dondelinger Bemidji has been working on fixing the issue that was present the day after buying it, it has now been to their service department 4 times and is waiting on a MAP sensor and they have no idea when it will ship. Based on the records of the vehicle Alexandria Chevrolet had known about this issue prior to me owning it, I would find a more honest dealer and do not recommend going to Alexandria Chevrolet at this time. I received a call from the Manager over a month ago, called back and left a voicemail, and have been ignored ever since. Do yourself a favor and shop elsewhere. Update: The local Chevrolet dealer fixed my MAP sensor and the truck is operating correctly for now, 4th time to the shop is a charm, luckily, I had the factory warranty. I still have not been reached out to by Alexandria Chevrolet to make it right, very discouraging.

Drove 130 miles to buy a truck they had. This isn't the first time I've bought a vehicle through a dealership. By far the best experience I've had for sure. I had the pleasure to meet Frank Myers and get me through the buying process. He kept us entertained all the entire time during the process. Which is a first because usually the salesperson leaves and we are left there for hours not know whats happening and bored out of our minds. But Frank made the progress very enjoyable. I would definitely recommend dealing with Frank if you are planning on buying a vehicle at this dealership!

Tim was awesome! As we browsed the lot he immediately came out to help us. He was friendly the entire time and made the buying process easy. He even helped move our many kid things into the new vehicle. Thanks Tim! You rock!

The quality of services provided is exceptional, as evidenced by my willingness to travel a 150-mile round trip for service appointments.