Alfa Romeo Of Plano

Subject: Extremely Disappointed with My Recent Purchase Experience – Immediate Attention Required Dear Alfa Romeo of Plano Management, I am writing to formally express my extreme dissatisfaction with my recent vehicle purchase experience at your dealership. Based on this experience, I will not consider purchasing from your dealership or any associated dealerships in the future. Background: I reside in Henderson/Las Vegas and located a vehicle at your Plano, TX location. This was my first time purchasing a car out of state and having it shipped. Sales Process: I initially contacted your dealership on a Sunday to inquire about the vehicle’s availability. Kim responded promptly and professionally, promising to follow up on Monday. Shortly after, I was contacted by Carrien, who assured me he could answer all my questions immediately. He sent a walk-around video, explicitly stating, “As you can see, there are NO dents, dings, or scratches/anything on this vehicle.” Purchase & Delivery Delays: The finance process took nearly four business days, with repeated delays due to errors in my contact information and document processing. I was repeatedly promised delivery on Tuesday or Thursday, then Friday. However, the vehicle was not even picked up until Wednesday afternoon, and I was never provided with the carrier’s contact information despite multiple requests. The car was finally delivered on Monday afternoon. The carrier’s service was excellent and not at fault. Vehicle Condition: I purchased the Cilajet Ceramic Coating package for $1,000, with the assurance that the car would be cleaned, buffed, and coated. Contrary to the video and your assurances, the vehicle arrived with numerous dings, scratches, paint swirls, and evidence of poor touch-up work (paint globs/bumps). The rims have curb rash and scratches, the headlight has a rock chip/crack, and the carbon fiber spoiler is lifting and deteriorating. There are also spots of paint oxidation. I have photographic evidence of all these issues. Lack of Response & Support: I immediately contacted Carrien to express my concerns and was asked to send photos, which I did after multiple requests for his email address. I have repeatedly called the Finance Department for documentation of my purchase, leaving several messages with no response. My attempts to escalate to management have also been ignored, with no call back after more than 24 hours. Summary: This experience has been frustrating and disappointing at every stage, from misrepresentation of the vehicle’s condition to poor communication and lack of follow-up. I expect immediate action to address these issues, including: A formal response from management Resolution regarding the misrepresented condition of the vehicle and the Cilajet package Proper documentation of my purchase

See bottom for update: I was looking to a Mercedes EQB. Miles and price seemed fair. When pricing was discussed, they included state fees etc even though we’re from Oklahoma and stated that multiple times. We probably could’ve gotten that removed easily enough. Second, they included $2000, instead of $1000, which is a protection package we specifically said we did not want. The $1000 was for “commission”. (Which I can understand). There was also a $225 documentation fee (fairly reasonable). But even with all these fees, they said they cannot sell for “third party list price” like Autotrader, claiming they only sell at that pricing if you buy an extra protection package. None of that (besides maybe the normal doc fee) was listed on listing. …. After further communication I did buy from Miss Kaouther Dhaoui. I can say the communication was consistent and as we were out of state and drove a rental down to buy it, they had all the paperwork for it set up for us to look the car over, look the paperwork over, and sign and go. The car did end up not being charged fully, but we dropped off our rental and got a late lunch before Ubering back, and they were happy to leave it charging Level 2 til we got back, so we left with nearly a full charge. Even with the frustration initially, they still deserve a 4 star, and I will be considering repeat business with our upgrade planned in 2-4 years if I can’t find one locally in Oklahoma. I’d just recommend any prospective buyer to be clear on what’s the offer including and not, and you should be happy.

Humza did a great job of helping me get my wife a new car! We live in central MS so a lot of the details had to be hammered out over the phone but Humza was so helpful the hardest part of the process was making the 6 hour drive home with our new car. Trent was also very helpful.The rest of the staff was friendly and they had a great selection of vehicles. Will certainly be keeping them in mind next time we’re vehicle shopping.

Kameron Gillespie at Autos of Dallas Preowned Luxury Vehicles was absolutely fantastic to work with. From the moment I stepped into the showroom, I felt zero pressure—only genuine, attentive assistance. Josh, who I spoke with initially, introduced me to Kameron who was extremely knowledgeable and patiently answered every question I had. He helped me with the purchase of a 2024 Genesis GV70 3.5T Sport and the entire process—from test drive to closing the deal—was seamless and stress-free. His transparency and professionalism truly set him apart and made me feel confident in my purchase. I highly recommend Kameron and the Autos of Dallas Team to anyone looking for a quality used vehicle and an exceptional buying experience.

I had an outstanding service experience at Alfa Romeo of Plano thanks to my advisor, Tatiana Parker. We all know Alfas have their unique "Alfa-isms," and Tatiana went completely out of her way to educate me. She took the time to explain preventive measures I could take and shared examples of past issues she has seen to help me avoid them. On top of that, the dealership provided seamless drop-off and pick-up shuttle service so I didn't miss a beat at work. 5 gold stars all around