Alfa Romeo of Portland

Was a good experience once you figured out they serviced your car at the Chevy dealership next door

I have a 6-year old FIAT 500L. It has been a little workhorse for me (90,000+ miles), but this past month it started acting a little wacky. Got into Quirk yesterday, and Caleb Mack in Service took super care of me. He kept me updated on all the things that needed to be taken care of, he addressed all of my concerns and he let me borrow a car for a few hours because the process was taking longer than anticipated (I brought them more issues after my initial appointment scheduling). I appreciate how much every person at that Service Desk has helped me over the years. Caleb is keeping that service theme alive!

I have been using Fiat Portland for over a year and spent most off my time dealing with Caleb Mack on the phone and at the front desk. My car was having trouble that ultimately resulted in an engine being replaced. Caleb was so on top of the whole process. He made it easy. Working around my work schedule, providing loaners when needed and keeping me updated throughout the whole process. Ive used many dealerships to service my cars as well as my girlfriends, but Caleb at Portland Fiat has provided the best service I have ever had from being a new customer to becoming a regular he has been extraordinary throughout

I've had two service related experiences at Alfa Romeo on my Fiat 500X. Both times the staff was friendly, honest, approachable and detailed. Once was a potential issue which turned out to be a recall the day I arrived and it was taken care of with little fuss or drama. The other was not a recall and handled via Fiat Customer Service and Alfo Romeo. Caleb and Stephanie handled all my concerns, they were professional , thorough, understood my concern. The repair was speedy and accurate. I would recommend any Fiat owner to use this place.

What could have potentially been a financially catastrophic repair turned out to be a much smaller than usual one thanks to Service Manager Caleb and his team of mechanics. Instead of taking the easy approach and making shotgun-type repairs until they find out the true problem, they surgically tested my car until they find the culprit. I can't tell you how pleased I am with the service I received at Alfa Romeo & Fiat of Portland. My little Fiat 500 Pop is as good as new!