Alfa Romeo of Windsor

Took my Giulia here for an oil change. 2017 model year and had cabin filter changed. Good service, I like the quick lube garage they have. Because the price was decent (not cheap) however fair considering it’s a dealership, I’m bringing my vehicle here always.

My wife and I purchased a brand new Tonale a year and a half ago. 12500 kms later we are still plagued by constant issues. Alfa is not the quality premium brand we had expected. It’s back in the shop again today. As I walked to work late, (no car no loner) I had time to think about the car, the service, the dealership and the experience. What we thought we would be getting when bought this vehicle is not what we received. Very disappointing all around. Maybe on my 45 minute walk home… (again, no car no loner) I’ll see a bright side to this but rain is in the forecast, and it’s not likely.

This dealership really doesn’t seem to care whether you buy from them or not. The salesperson just handed me a quote and when I pointed out that there were ways to get the price lower, he refused to consider it or even try to work out a better deal. In the end, I found the exact same car with the same trim at another dealership for much lower weekly payments. Definitely not the experience I expected from a premium brand

I came all the way from Toronto to purchase my vehicle at the Windsor dealership. Kevin Woods made my experience in purchasing my Alfa very pleasant. He was upfront and honest. He was quick to answer any questions I had about the vehicle and process even after hours. I never once felt pressured during the process. I have purchased many vehicles in the past and for the first time drove my new automobile off the lot with a full tank of gas. Really great customer service. It’s really worth the drive to Windsor from wherever you are to buy any one of their vehicles.

I showed up 2 minutes before close and Kevin greeted me with a smile. I needed help trying to import my recently purchased Stelvio from a private seller. Kevin did all that he could staying after hours and even giving me a ride to the local mall as I had to leave my car at the dealership (safe place) until I could get my paperwork in order to import. Kevin even sent me away with a poster to gift to my 8 year old son.