All Star Chevrolet North
Baton Rouge, LA
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# Summary The dealership receives mixed reviews, with some customers praising individual salespeople and service staff for professionalism and attentiveness, while others report significant issues with vehicle quality, pricing transparency, and service department communication. Complaints center on vehicles sold with mechanical problems, discrepancies between quoted and final service costs, and unclear explanations of services being performed.
Mr. Curtis the salesman’s was Amazing. Customer service was 1000! Mr. Thomas the financial person was good. I was informed that my paperwork was approved and I was about to finish up. I provided the necessary documentation. Even provided my short term disability documentation including the payment information. I was informed by the salesman that Thomas’s boss wanted a July check stub from my job. We’re still in the month of June sir. I was asked my return to work date I informed them it was July 8, 2026. This makes no sense. This is my second time at this same dealership. Mr. Thomas boss needs to go! I do not need a call unless they’re calling to tell me to pick up my 2026 Trax. Otherwise, My mom and I loved Mr. Curtis customer service and communication skills.
Just brought used car from them 2 months ago. A/c went out 2 days after........ then power steering started making noise...... just got my mechanic to look at it and he said its a number of thing wrong with it. A/c which will require taking the whole dash out and front seats out......... motor mount need to be change....... transmission going out and need mounts....... It makes no sense why they would even sale a car with this many problems........ Im beyond pissed...... then you call the dealership and they send you in circles....... will never buy from there again....... NEVER‼️‼️‼️‼️‼️‼️‼️
I had an excellent experience purchasing my new car, thanks to Kenneth Tate. From start to finish, Kenneth was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than just making a sale. He took the time to answer all my questions, explained every step of the process clearly, and made the entire experience smooth and stress-free.
Great people to work with. I’ve worked with Brandy in the service Department and the service director Mary. Both understood my concerns with my truck there in their possession while me being 480 miles away. They were extremely accommodating and advocating to get me back on the road affordably and quickly. Thank you both!!
Contacted Allstar North for pricing, parts, and service. Went in the next day to get the service and the service advisor Brandy was not personable and demonstrated horrible customer service as well as did not clarify the service. When I went to pick up the vehicle the cost was over double the price stated the day before. Manager Mary got involved and of course sided with the advisor because neither of them seem to know that the word "And" indicates 2 separate things and not 1 individual thing. They also completed a recall i specifically requested NOT to do and charged me for the service/labor. Furthermore they tried to appease me by offering a discount which did not help the cost at all. I was absolutely not satisfied with them at all and will NOT return
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