ALM Hyundai Macon

Phenomenal young lady! A true professional and extremely knowledgeable. Andrea is a pleasure to both work with and get to know her while purchasing our new Mazda! I see her managing and owning her own dealership one day!

Called about a dodge hornet RT at this site. Gave them an offer and told them I would be down there over the weekend to pick up the car if the offer was accepted. Never got a call back. Called a few times to ask for salesperson that i talked to about the vehicle and still nothing. I see the car is still there. I feel like they think I was not a serious buyer because I live in a different state 5 hours away. But, the car I wanted at a very decent price they had and seriously wanted it. So all ALM dealerships lost my business because not just this ALM but the one in Florence as well since they told they had the dodge hornet on their lot and turned around after I went there to see it and was going to buy it that day to tell me the car was at the ALM macon lot. Sorry.

Worst customer service experience I have ever had. I purchased a Range Rover in February turns out that it had a roof leak. Came back seven days later with pictures and video. They said they would fix it. Turns out that after returning to the lot and checking on the status they left the vehicle in the weather including days that it rained, so of course I have pictures and video of that. Told them I was not happy and didn't want the vehicle since they had made no effort to fix it and in fact left it out in the rain after being told it leaked. They then agreed to get me into another vehicle. They then depreciated the value of the Range Rover that they sold me with a leak and leaving me upside down in a loan on a Jeep Compass. Not happy with the situation I cut my loss and left. Then because I'm out of state and in Macon due to work, I went home to pay the taxes and get my tag for the Jeep Compass which I'm told is not in my name. Call ALM CDJR Macon and repeatedly got sent to voicemail of the tag clerk and voicemail of management who has full voicemail, so I got no answer. When I finally got someone on the phone, they always state that they will give me a call back which I never received. Driving with and expired temporary tag I am now frustrated and angry with the treatment. Very upset and always in a time crunch due to the nature of my job I drive to the dealership to see managers and works comfortably seated and relaxed. Knowing that I was upset I left my car running to be in and out as fast as possible so that I wouldn't throw a fit. Tell the manager that I need a resolution and I leave. Not sure how my situation will end but buyer please beware. Also, I'm now looking for a lawyer to seek compensation for the depreciation value that I loss from a car that had a roof leak and the hit on my credit because they did not pay of the Range Rover in a timely manner and I had to continually call and tell them I was getting collection calls for the vehicle that they were to pay off. My next step is to protest in front on their lot with signs until the situation is resolved. They have no idea what they are doing. They even put me in a dirty rental car with the previous customer information and paperwork in it which again I have proof, pictures, and paperwork on. I'm exhausted dealing with this dealership. Never again will I purchase anything from this brand.

I have brought my 2019 dodge Challenger to get service on4/08/25 for the same problem. My washer fluid will not spray out. I was told I needed new hoses. On 4/08/25 I purchase the holes. The bill was $185.30 Today 3/3/26 I brought my car back for the same problem. Now they tell me I need some more hoses and they dont know when the parts will be in. And it will cost me $360 more dollar. Are you SERIOUS. Somebody dont know what the hell they are doing. Need better mechanics. Stacey Daniely

I wanted to go 5-stars for my sales rep they were awesome, except for information on the extended warranty the dealership sways you to buy, so my rep gets a 4 ! They did answer all other questions and still follows up after the sale. Feels this (TWS warranty) is a dealership way to make sure you buy this type warranty. You can’t find information on it until you get to finance office, you don’t even hear of TWS until you're in the signing room. I spent about :30 minutes just trying to learn it with the finance rep. My only complaint, everything else was good.