Alma Toyota
Alma, QC
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Most customers praise the dealership for excellent service quality, though some have reported negative experiences with both service department responsiveness and sales staff attentiveness. Complaints include unresolved mechanical issues, unnecessary repairs, and inattentive sales personnel who failed to greet or assist potential customers.
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Bad experience, I'm not giving up, I can't get it fixed. I'm telling you my problems, they're irrelevant to the shock absorber mounts, no respect whatsoever. You have cameras and phone recordings for my request, and the problem needs to be resolved. Toyota Alma, if this isn't the first time this has happened to me, the problem occurred the other time with my RAV4 hybrid. The entire dashboard light came on, and they made me change the bearing even though it wasn't really the problem, and it stayed on even after changing the bearing. After all, I changed the entire shock absorber assembly, and it cost me $289 for the part plus $120 for labor.
I went twice to get information on two vehicles I had identified that met my needs. Each time, the showroom was empty. There were salespeople, but none of them smiled or asked if I needed help. I waited a few minutes, assuming they were busy. They didn't budge an inch. So I left empty-handed, thinking that the after-sales service would be just as lacking in effort.
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