Anderson Ford Bullhead City

I asked for a quote for my cars value on the Kelly Blue Book site and Anderson Ford came really close to what I expected. They were fair in their offer. It was quick and painless. Everyone was friendly and easy to work with. I was told it may take up to 7 days to get my check. I wasn’t thrilled about that but I felt I got a fair price so I’d deal with it. They called the next day and said the check was there; great! I thought “what great service!” When I got to the bank to deposit the check, I was told the company puts a 7 (business days) day hold on the check! What BS!!! They have the car and I have to wait almost 2 weeks to get paid! I will NEVER trust what they say again!

Purchased a used ford explorer sport with low miles 2 years ago. Love the luxury feel, loaded with options. The truck was a certified vehicle "FORD" certified used with supposedly over 100 checks from the service department, the sales department tells me the truck ie explorer was only used at a summer home by the previous owner. I do know better .....anyways. it was a FORD certified, so I can buy the best aftermarket warranty that covers anything that is not normal wear and tear, tires brakes. Oil changes, oh I did buy the oil change warranty thing to get them for free for a while . I have not used the warranty for any repairs as the truck was low mile and had not had any problems. The I started hearing a humming sound coming from the rear end, it definitely was the rear as my passengers could hear it, grown-ups, as we are older, so no kids in the back seats, they could hear the sound. So I got the appointment to have my Ford dealer test drive and diagnose the sound, we'll after the service department took it on test drives .... they determine its the brand new tires making the humming sound. " the best Michelin tire i can buy. So Anderson Ford Did Not Help Me !!!! I took my Explorer to a local shop to have them diagnose it ..... low and behold, the humming was the wheel bearings, now mind you I call the dealership but they where sure the sound was the tires. Well I had the local shop replace the wheel bearings , they are a hub combination, the Rust was So Bad the shop needed to replace most every thing. The bearings/ hub , backing plates, knuckles both sides, I did let them replace the totally ruster out remove shocks while they had it all apart. MY FIGGING QUESTION IS why did I buy a extending warranty and MY FOR dealership wouldn't take care of me ?????? Im so mad !

Anderson Ford in Bullhead City has a good group of people working there that are customer service oriented. They are eager to make a deal and make sure their staff treat the people with respect and care. Mitch my sales associate was a great person to work with. Well spoken and determined to provide an excellent customer experience. Frank the sales manager made sure my concerns were heard and applied to making an agreeable deal on a brand new truck. Janssen in finance is a great person to chat with and helped solidify an acceptable agreement so that I could drive off their lot with a nice sparkling brand new f150. I cannot rate this team highly enough.

Our experience with Anderson Ford has always been smooth, the best word i can think of. The process of buying a new vehicle was easy and none of the stress that usually comes with buying a vehicle. Our salesman was high energy but got the job done for us. This is our second truck in 3 months we have purchased from Anderson Ford in Bullhead City. Both times was easy.

Walked in worried about getting home with my kids not living in BHC and my vehicle had broke down. Walked out with a new Bronco and a very compassionate experience with the Salesman. Cameron was very supportive and spent time with my kids while I took care of things to be able to get home in a new car. I walked in panicking and walked out relieved.