Andy Mohr Honda

Jace Senn was extremely helpful in helping me trade in my vehicle. I was greeted, once on the lot, in a friendly, courteous manner. I never felt pressured and definitely felt listened to. The selection of vehicles was tremendous, and once I found the model I had come to look at, Jace made every effort to get me the terms I desired. I would highly recommend Jace and the entire Andy Mohr team in Bloomington to anyone in of a good vehicle at a fair price.

On May 20th, while traveling to Fishers, Indiana for an important job interview. My tire pressure light came on shortly after getting onto I-69 in Bloomington. After pulling over to inspect my vehicle, I discovered that one of my tires had a nail in it and was losing air. Because I was on a tight schedule and over an hour away from my interview, I immediately contacted Andy Mohr Honda to ask if they repaired tires and explained the urgency of my situation. Upon arriving at the dealership, I was promptly assisted by Jason, who I believe had also taken my initial phone call. He quickly arranged for my vehicle to be inspected, and it was determined that the tire could not be repaired due to the location of the nail. Understanding the importance of my situation, Jason acted quickly to coordinate with service technician Garrett, who efficiently replaced the tire. Thanks to their professionalism, teamwork, and fast response, I was in and out in approximately 30 minutes. Their exceptional customer service allowed me to arrive at my interview on time. I'm happy to share that not only did I make it to the interview, but I was also offered and accepted the position, which I will begin next month. Thank you to the entire team at Andy Mohr Honda for your dedication to your customers and your rapid response during a stressful situation. Your professionalism and willingness to help truly made a difference.

Went yesterday to look at a Honda and the sales lady was quite rude and had attitude like she couldn’t care less if we bought a car or not. I had to ask her to tell us about the car we were test driving and she just read off the sticker. We asked what kind of deal we could get on trade in and she walked over and placed the deal in front of my husband to view and not both of us and she never said a word. We asked her another question and she just rudely grabbed the paperwork went back to sales manager and brought the paperwork back again without saying a word she acted like we were bothering her. I mean you have one job to sell me a car and she did nothing. Let her know I wanted to go to another lot to see my options. I ended up at another lot and bought a great car at a great price and had wonderful experience. We were cash buyers. I would have bought the Honda had the salesperson shown any interest in us being there.

But my daughter, her first car from Andy Moore Honda and Bloomington and we had the best experience our sales person. Lauren was fabulous super friendly very personable. Explained everything that the car does to. My daughter really gave her a 360° tour of her new car helped her get everything set up, including her phone. She was great. Our Finance guy was friendly went through all of the paperwork with us explained everything down to the littlest detail we never felt rushed or hurried. They answered all of our questions. No high-pressure sales respected our budget and worked with us to get us in a car we could afford. We’ll be returning when it’s time to buy another car. If you’re looking for a new or used vehicle head over and ask for Lauren.

I would also like to follow up on that review to reiterate my five-star rating. When my step-daughter still had concerns regarding the vehicle, I reached out to Chris. He had me return the car and coordinated with his technicians to perform follow-up diagnostics to address our concerns. Throughout this process, he again demonstrated professional and courteous respect. I am writing to provide a 5-star review for Service Advisor Chris Quintana regarding the recent service on my 2014 Honda CR-V. Chris was very polite and provided helpful, informative details over the phone regarding my vehicle's service needs. I truly appreciate the excellent customer service he provided.