Andy Mohr Nissan
Indianapolis, IN
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# Summary The dealership receives highly positive feedback for efficient service, transparent communication, and attentive staff who prioritize customer needs throughout the buying process. However, some customers have reported significant issues including vehicle quality concerns, service department problems, and discrepancies between verbal explanations and actual contract terms.
I had a great experience with this dealership. They had the car ready for me to test drive as soon as I pulled in for my appointment. My salesperson Matt was awesome! No high pressure sales tactics, he was just straight forward with the process. He got me a great deal on my trade in and I got my Honda Odyssey at a very fair price! The finance lady also came in on her day off to get the deal finalized. Whenever I need another vehicle, I’ll definitely be starting with Matt and the team at Andy Mohr!
I had such a great experience at Andy Mohr Nissan! From start to finish, the entire team made the car-buying process quick, easy, and stress-free. They were attentive to my preferences and took the time to understand what would best fit my lifestyle and needs. I really appreciated how transparent and informative everyone was — I felt confident and fully informed when making my decision. The teamwork between the salesman, finance department, and GM was seamless, and their customer service was truly top-notch. I left feeling excited about my new vehicle and grateful for such a smooth experience. Highly recommend Andy Mohr Nissan to anyone looking for great service and a team that genuinely cares!
They are a fraudulent company, they sold me a Lemon a 2016 Chevrolet equinox silver. The car constantly randomly kept stopping in the middle of the streets and would not turn back on for hours, and the wheel would lock while driving. I took the car up to there to the service area to get it fixed. Paid a lot of money just for it to still be acting the same way. SUE THE SERVICE LADY had to be pocketing the money because no one in the building knew I was bringing the car in every week to get it fixed. She said it was a “battery issue” and wanted me to pay 300 hundred dollars we took it to a battery shop they said the battery was still good we also found a flashlight in the hood of the car with the battery, the same day I got a new battery the car stopped in the middle of the road got it towed up to the dealership to see what was wrong with all of sudden SUE the service lady said it was electrical issue now it was going to cost $800 to get it fixed btw lost my job because of this car. They end up giving me a new car a 2015 Toyota corolla and the monthly payments was higher somehow now we told the GM that I lost my job having the 2016 Chevrolet equinox, they were fraudulent to the bank and told them I still had my job knowing that I didn’t have a job anymore. Asking for check stubs even though I told them I told them that I lost my job and I just started orientation. They took the car back and now they won’t give me my down payment from the other car. When it was their fault from the beginning. So now I have to take matters into my own hands
I had an excellent experience purchasing my car and I want to give a huge thank you to salesman Hugo Parra, the manager, and everyone else I came in contact with throughout the process. From the moment I walked in, they treated me with professionalism, respect, and genuine care. Hugo Parra went above and beyond to make sure I found the right vehicle and made the entire process smooth and stress-free. He was knowledgeable, patient, honest, and answered every question I had without making me feel pressured. The manager and staff were also incredibly helpful and worked hard to make sure I was satisfied with my purchase. The customer service was outstanding from beginning to end. I highly recommend this dealership to anyone looking for a vehicle and a great buying experience. Thank you to the entire team for making this such a positive experience!
Avoid this dealership and don’t make business or get a contract with Hugo.I went with a friend regarding a damaged tire and when we reviewed the additional service contract (around $3,800), we realized the coverage does not match what was verbally explained. It does not actually cover what we were told. Customer service was also very poor—we were ignored and given no clear or professional answers. A completely disappointing experience due to lack of transparency.
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