Annapolis Nissan

My experience with Nissan of Annapolis was outstanding thanks to the exceptional service provided by Avis Hall and David Flynn. From start to finish, they delivered professionalism, transparency, and genuine care that made the entire process smooth and stress‑free. Avis Hall was incredibly knowledgeable and attentive, taking the time to understand exactly what I needed and guiding me through every detail with patience and confidence. Her communication was clear, timely, and always focused on making sure I felt informed and comfortable. David Flynn provided the same level of excellence, offering honest guidance, expert insight, and a friendly, welcoming attitude that made the experience feel personal rather than transactional. His professionalism and dedication to customer satisfaction truly stood out. Together, Avis and David created a seamless, efficient, and enjoyable experience. Their teamwork, integrity, and commitment to exceptional service make them a standout duo at Nissan of Annapolis. I highly recommend working with them if you want a dealership experience that exceeds expectations.

From the moment we walked into Annapolis Nissan, Claire Schumacher set the tone for what a truly professional car-buying experience should feel like. She wasn’t pushy, she wasn’t rushing us — she was knowledgeable, patient, and completely focused on making sure we understood every detail. Claire took the time to walk us through every feature of the vehicle, explained all the options clearly, and answered every single question we had without hesitation. You can tell she genuinely cares about her clients making the right decision, not just making a sale. What impressed us the most was her commitment. We were originally scheduled to come in on her day off to finalize everything and were fully prepared to reschedule so she would receive full credit for her hard work. Instead, Claire came in on her day off to personally make sure everything went exactly as she outlined from the beginning. That level of dedication is rare. Claire represents what customer service is supposed to look like. Professional, detail-oriented, honest, and dependable. Annapolis Nissan is fortunate to have her on their team. If you’re buying a vehicle there, ask for Claire Schumacher — you won’t regret it.

I had an amazing experience with Annapolis Nissan. When I originally purchased my vehicle in Texas, I immediately ran into a warranty issue with my instrument cluster—the display began delaminating after briefly rolling my window down in the rain. I dealt with two different dealerships trying to resolve it, but never got anywhere before relocating. After moving to the area, I found Annapolis Nissan, and the difference was night and day. Not only did they take my issue seriously, but they fully resolved it in about two months. They even provided me with a loaner vehicle to help speed up the process while waiting on parts. A huge thank you to Jennifer, who was absolutely incredible throughout the entire experience. She checked in with me every week, kept me updated, and made sure I always knew what was going on with my vehicle. This level of customer service is rare, and I truly appreciate the care and professionalism from the entire team. Highly recommend!

Everything was great! Salesman Dylan S was knowledgable & extremely helpful from first contact to the time we walked out the door with new vehicle. And Jacky in finance was awesome as well!

Stopped by this dealership to look at a car while on my way to another dealership, but I was completely won over by the warmth and outstanding customer service from Rich Kemp and Jeff, the Used Car Manager. There was absolutely no pressure—just a calm, respectful, and genuinely pleasant experience. First-class service all the way. I would definitely recommend stopping by and checking these guys out. I will be referring others without hesitation.