Antwerpen Automotive Corporate Office

⭐️⭐️☆☆☆ (2/5) This could have been a 5/5 experience. Back on June 16, we were urgently in the market for a replacement vehicle after a serious accident. After searching several dealerships nearby, we couldn’t find a Camry Hybrid, so we decided to look further and found the perfect one at ANTWERPEN TOYOTA in Clarksville, about 65 miles away (1 hour 10 minutes). The purchase process went smoothly, and we got into an agreement. However, the car was in unacceptable condition—covered in cat/dog hair and generally very dirty. A temp manager working from the used car building (I believe his name was Rick) assured me that the car would be spotless and delivered to my residence due to my special situation. Unfortunately, the car was delivered in almost the same condition I had last seen it. I was told to bring it back to correct this misunderstanding, but even after two trips, the vehicle still had animal hair and dirt spots. I also inquired about accessories, but because the dealership wasn’t confident they could fit properly, I decided to get them from the Frederick dealership, which was confident about fitment. I ended up getting fog lights, mudguards, and door sill protectors. Despite the issues, some staff members truly stood out: Heidy Fuentes (Sales Consultant): Exceptional with my application and paperwork. She went above and beyond, even attempting to clean the car herself when she saw its condition. She made the buying process painless, and I would definitely work with her again. Patrick (Test Drive): Very knowledgeable about all the vehicles we tested. Answered every question without hesitation, making the test drive experience exceptional. Herbert Ventura (Finance Manager): Outstanding professionalism. Offered every possible warranty/service option, explained everything in detail, and gave great prices. Unfortunately, the dealership failed to meet basic expectations regarding the car’s cleanliness and delivery. I also found it disappointing that they don’t FedEx tags and that promised follow-ups never happened. I spent 3–4 hours cleaning the car myself, which is unacceptable for a used vehicle purchase. If you’re considering buying here, make sure the car is clean before committing, or you may face the same issues I did. This experience has left me disappointed, and although the staff was professional and helpful, the dealership’s follow-through fell short. No one ever followed up or offered any form of compensation, even though I made my expectations clear. I was planning to return later this year to buy a truck, but after this experience, I will probably not unless if the truck is in acceptable condition so I don't have to go through the same disappointment and frustration.

I contacted Matt Price about a vehicle on the website. He personally handled the deal. Went over all the features of the car. Very informative test drive. Was upfront on all aspects of the deal. Bill Collins finished the details with finesse and I couldn’t have been in better hands. If you want an honest experience of purchasing a vehicle with no pressure…go to Antwerpen Chevrolet and ask for these guys. I’m extremely happy with my Mercedes and the deal I received here!

First of all Google need to put some kind of intuitive method for negative reviews . I don't want to give any stars . Worst sales manager/Team very stressful experience with Antwerpn hyundai dealership in clarksville Maryland during festive and holiday season dec 2025.. Had a car deal with sales team over the phone and text messages.Sales manages refuses to acknowledge and when I got there to pick up the car. No integrity no ethics rude sales manager Ryan. Don't trust a single word sales team says. Jack should change his slogan from Jack says Yes to Jack's team never says Yes

All I did was ask for details on a car on cargurus....That was 3 weeks ago and they have been blowing up my phone night and day with calls, texts, and emails from the break of dawn until around 9 at night. When I finally responded to a text, telling them to stop because this was harassment at this point, they responded with "so are you still in the market for a vehicle?" Not from you, psychos. I would rather buy a car off of the dark web that comes with a half empty bottle of baby oil in the back seat, and some questionable stains on the upholstery.

I had an excellent experience at Antwerpen Toyota, Zander worked with me and was extremely helpful in helping me work a deal that made me happy, with a car I love!... he made sure that the car was fully deatiled and full of gas when I came to pick it up, and was just generally nice and easy to work with! I had an incredible experience at Antwerpen and I am happy I went!