Applewood INFINITI Langley
Langley, BC
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# Summary The dealership receives consistently high praise for its sales team's professionalism, lack of pressure, and smooth purchasing experience, with multiple customers highlighting the friendly and attentive service from staff members. However, some customers have experienced significant frustration with follow-up service issues, including unresolved missing vehicle components and incomplete diagnostic work on mechanical problems.
I just picked up my new Infiniti and couldn't be happier! Armaan created a seamless, no pressure, decision making process. His level of customer service is second to none! Amneet, in finance, made the paperwork process feel like a breeze! She is truly a gem! Finally, Akash was so attentive and informative, throughout the delivery process; much appreciated! Feeling like I was in good hands is an understatement! You're all the best, thank you!
Had a great experience here from start to finish. Logan, Jono, & Akash were friendly, professional, and never pushy. The process was smooth and stress-free. I’d definitely recommend this dealership to anyone looking for a car.
We bought an Infiniti QX80 in Dec 2025 from this dealership that was missing a visor. Almost 4 months later and after multiple follow-ups with the sales team, we are still missing this essential item and have been told the item is on back order and they don’t know when it will be in. I simply can’t believe after paying $120,000 for a car, I would still get such a terrible level of customer service from a dealership. Simply unacceptable and unprofessional!
10/10 would recommend this dealership to anyone! All of the sales, service and finance guys were incredible to work with and was great to have comfortable banter with. My trade in wasn’t a simple task as I needed a few things from my trade in on to my new vehicle and can’t thank them enough for what they did and how they handled it. Being a female going into a dealership looking for an off-roading vehicle can be a bit intimidating but can’t thank them enough for making me feel comfortable and getting me a great deal!
This experience was so exhausting. I specifically told them 4 times ABT the two issues I was facing; first, changing spark plugs n sec, the car was taking it longer AT TIMES to start. They kept on bringing other things wch either were needed to be replaced or looked at but about the starting issue. When I got the car, the guy who worked on it didn't even mentioned it once tht they had looked/did something ABT the starting. I got the car in pretty dirty condition even after spending thousands of dollars. Now I have to bring it back to them for the same exact problem. Such a waste of time n gas.
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