Franchise Dealer

Auburn Chevrolet

Auburn, NY

4.5(1,286 Google reviews)

Brands

Chevrolet

Contact

318 Grant Avenue Rd, Auburn, NY 13021
(315) 203-1611auburnchevroletgmc.com/

Google Reviews

The dealership receives consistent praise for its knowledgeable and personable sales and service staff who provide transparent communication and follow-up care that encourages customer loyalty. However, one customer experienced significant dissatisfaction regarding misleading warranty coverage information, which resulted in unexpected out-of-pocket repair costs and deterred future business.

Frank Cullen9 months ago

Mark was great from start to finish. He has continued to reach out after the sale of 2 vehicles. I will continue to do business here with this dealership because of Mark.

Randy Amidon2 months ago

Thank you for getting my Chevy Malibu RS into the shop. Very happy with the work done. Very happy with this car ๐Ÿš—. I've been making medical tubing for hospitals and dairy farm tubing for IBA milk business for 40 years. Having a great car makes it all happen. I bought this car at Auburn Chevy and Very happy with the service. Thank you.. Thank you Auburn Chevy. Very happy with this car i bought new from you ๐Ÿ’• and Very happy with the work that they do. Keep up the great work Auburn Chevy and thank you.

Eddie R4 months ago

Another great experience with the service department! Rich, Phil, and Billy are always so accommodating. Tony treated my truck as his own and ensured to provide me with valuable info about my vehicles status. Great team !!!

Whitney C2 months ago

Great dealership. Very professional staff that create a comfortable, low pressure, and laid back buying experience. Mark in sales and Mike in the credit department were great to work with. They were both very transparent, informative, and answered all my questions. Auburn Chevy put me in the truck I wanted and gave me a great value on my trade in, appreciate it guys!

dishawjpa month ago

The service technician was pleasant and very professional, but the fact that I had been sold a $4000 10 year warranty and told that it was bumper to bumper full warranty on all electronic and mechanical failures was pure BS. My OnStar failed and I had to pay a $240 diagnostic fee and was then told that it would cost another $800 to make the repair because my "bumper to bumper" warranty didn't cover OnStar repairs. I am totally dissatisfied with Business/Sales Manager, I believe that his first name is William, who talked me into buying an expensive service contract after I told him that my primary concerns with the car are the many computers and electronic components. This is the second car that I've purchased from this dealership and it's also the last one. It's too bad since the sales people were professional and helpful and the service tech was also helpful and sympathetic and surprised that my "Level 3" service contract did not cover the repairs.

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