Audi Beverly Hills

I am writing this to warn any potential customers of the gross negligence I experienced at Audi Beverly Hills Service. After paying $1,600 for service and full set of new tires, this service department released my vehicle in an incredibly dangerous condition that could have resulted in a fatal accident. The Facts: • Extreme Overinflation: I discovered that 3 out of 4 tires were inflated to 83 PSI. The manufacturer’s nominal pressure is 41 PSI and the absolute maximum rated pressure is 54 PSI. • Immediate Failure: On the first day of driving, the fourth tire suffered a total failure, dropping to 7 PSI while I was on the road. • Life-Threatening Risk: Driving on tires at nearly 200% of their recommended pressure is catastrophic. These were four ticking time bombs that could have blown at highway speeds. The Response: When confronted with this life-threatening error, Audi Beverly Hills service offered a mere $200 refund. This "solution" is an insult. It demonstrates that they value a human life at a $200 discount rather than taking accountability for a massive failure in basic safety protocols. There was no internal investigation and no serious concern for the fact that they sent a client onto the road in a compromised vehicle. If I were managing Audi Beverly Hills, I would be humiliated by this lack of oversight. As a customer, I am appalled. If you value your safety and the safety of your family, take your vehicle elsewhere.

Steven S. was absolutely wonderful! I previously leased a car through Audi Beverly Hills years ago and had a less than great experience, I was a little worried about returning for this next car, but so glad I did. Steven was very, very patient with us, showed us lots of options and was very transparent, to ultimately get me a car and deal I love. The process was very smooth, financing and paperwork was easy. Once we agreed on a deal, everything was done and I had a shiny, new, detailed car in about an hour. Steven took the time to show me the new features on the car, set up settings and connections, and make sure items from my previous car were transferred over. This is my second Audi and I’ll look forward to returning for the next one to see Steven at Audi Beverly Hills. Thank you for everything!

Great experience from walk-in to drive-off at Audi Beverly Hills. I was appointed to sales consultant Kam who took me on a test drive and taught me all of the ins and outs of the car I came in for. He thoroughly went over the car's service history line-by-line and answered any questions that I had. He was friendly and made sure I was always comfortable during my visit. After deciding that this car is coming home with me, Sales Manager Syed stepped in to work on the numbers. He believed in the product he was selling, and negotiated with this belief in mind. His confidence in the product and pricing gave me confidence in my purchase. After the shaking of hands, Finance Manager Lobna wrapped up the purchase process with me. Like Kam, Lobna also gave clarity going page-by-page telling me exactly what I was signing and answering all of my questions. The reoccurring themes at Audi Beverly Hills is clarity, confidence and consistency. They're professionals who certainly know how to treat a customer AND sell a car. Thank you guys for the help, and Kam for consistent follow-up after my purchase. May this beautiful car serve me for many years to come!

David made buying my e-tron GT one of the smoothest car purchases I’ve had. From the first conversation, he was knowledgeable, low-pressure, and actually listened to what I was looking for rather than just pushing whatever was on the lot. He walked me through the GT in detail — performance specs, charging, the differences between trims — without making it feel like a sales pitch. When it came time to work numbers, he was straightforward and respectful of my time. If you’re shopping for a vehicle at Audi Beverly Hills, ask for David. He’s the kind of salesperson that makes you actually enjoy the process.

We want to express our utmost appreciation for the wonderful and exceptional service that we have received with our recent car shopping and purchasing experience at Audi Beverly Hills! From the front valet guys, to the nice check-in desk lady, and to meeting with Carla - we were taken care of as if we were meeting up with a longtime friend. We walked in without a set appointment but we were welcomed with open arms. Carla was sweet and super easy to work with! She immediately understood what we were looking for. Her enthusiasm and knowledge of the car that we wanted was great! She was very helpful in sharing all the important car features and helped us in comparing/contrasting with our other top car choices. She made the test drive experience fun. She truly has this unique ability to connect with us and I never felt pressured like my prior car buying experiences at other dealerships in the past. She listened intently and was also very patient as we negotiated. Carla and the financial team gave us the best deal possible compared to any of the other Audi car dealerships that we’ve inquired within SoCal!! We were truly surprised and impressed with such a smooth, efficient, and organized purchasing process. We are super grateful that we ended up purchasing our Audi Q5 at Audi Beverly Hills! I truly and highly recommend this location and scheduling to meet with Carla if you’re looking for your new Audi!