Audi Cincinnati East

🔹 Summary of Issues: • Service sticker intervals are misleading (told 5,000 miles/6 months instead of standard 10,000 miles/1 year). • Complaints about driver-side window noise were ignored — later realized the window is actually loose. • Passenger seat belt buckle doesn’t function properly, but staff brushed it off. • Right-side sensor falsely beeps in rain — dismissed as “sensitivity,” but issue continues. • Service team previously did an entire service without my permission when I came for a different issue. • Multiple complaints (like a belt noise) ignored until I insisted and provided video proof. • Poor professionalism — during today’s visit, staff gave unclear excuses about the service sticker, were rude when I questioned it, and dismissed my buckle concern with an attitude (“everything is under warranty so your bill will be zero”). ⸻ 🔹 Full Review: I visited the dealership about two weeks ago (around 25,000 miles) for a service, and my experience has been very disappointing. 1. Service Sticker Issue: When I received my service sticker, it showed the next service due at 30,900 miles — only 5,000 miles later. For premium cars, the recommended interval is usually 10,000 miles or 1 year. When I called earlier, I was told it was a “mistake” and they would re-sticker it. But during my latest visit, I was told it’s normal for “senior/older people” to follow a 5,000-mile or 6-month rule, which makes no sense. The explanation felt completely wrong, and the way it was communicated came off as rude. 2. Driver-Side Window Noise: I specifically reported a sound from my driver-side window. Instead of inspecting, the advisor dismissed it as “something inside the door.” After service, the noise persisted. Testing later showed the window is loose — a very basic issue that should have been identified. 3. Passenger Seat Belt Buckle: The front passenger seat belt buckle doesn’t function properly, as if something is stuck. When I raised this again today, the response was dismissive and rude, with the advisor saying, “Everything comes under warranty so your bill will be zero.” That kind of attitude makes customers feel their concerns aren’t taken seriously. 4. Sensor Issue (Right Side): I also raised a concern about the right-side sensor — whenever it rains, it falsely beeps as though something is close by, even when nothing is there. I was told it was “sensitivity” and the car was returned with no fix. Last week, in rain again, the exact problem repeated. 5. Previous Service Without Permission: At my first 10,000-mile visit, I only came for a key programming issue, not a scheduled service. But the team went ahead and performed a service without my permission. At that time, I was verbally promised a free service after my package ended, but nothing was ever written down. 6. Ignored Issues Until I Proved Them: For a belt noise issue, I visited twice and was told “we don’t hear anything,” even after showing videos. Only on the third visit, when I requested the car be kept overnight, did they finally admit there was an issue and replaced it. This should have been addressed the first time. 7. Car Key Missing: During my 30,000-mile service, I was even told my car key was missing for a day or two. While I personally found it more funny than serious, this is a huge concern. Customers trust you with their vehicles, and misplacing keys shows poor responsibility and professionalism. ⸻ 🔹 Final Thoughts: Overall, the service feels careless, dismissive, and unprofessional. Legitimate complaints were ignored, safety concerns brushed aside, and communication around service intervals feels misleading. Today’s visit only confirmed my concerns — instead of resolving issues, I felt talked down to and treated rudely. This is not the level of care or transparency expected from a premium car service center

I had an outstanding car-buying experience with Pat. From the very first visit, he was incredibly knowledgeable, patient, and genuinely great to work with. I initially came in looking for a certified pre-owned vehicle, and Pat took the time to walk me through multiple options, let me test drive several cars, and clearly explain the differences in trims and features—without any pressure. Even though we didn’t close a deal that day, his professionalism left a strong impression. A few weeks later, I came back to purchase a new Q5, and Pat delivered the same top-tier experience. He was responsive, transparent, and extremely patient while I negotiated the deal over text, making the entire process smooth and stress-free. If you’re looking for someone who truly puts the customer first and makes car buying easy, ask for Pat. Highly recommend.

It’s honestly shocking and appalling that this is the level of treatment coming from a dealership carrying the Audi name. Audi Beachmont presents itself as a luxury dealership, yet the customer experience felt more like dealing with a business that has completely forgotten professionalism, accountability, and basic respect. Apparently, they’ve now mastered the impossible claiming they ran my credit through multiple banks while my credit profile was still locked the entire time, with not a single credit inquiry notification, alert, or record appearing anywhere. According to them, several banks somehow denied an application they seemingly never could have even accessed. That’s not just questionable it’s deeply concerning. And then there’s Mike Rickard, who decided the appropriate response to a customer asking direct, reasonable questions was to abruptly hang up the phone. No yelling. No profanity. No threats. Just straightforward questions about what was happening with my financing application. Apparently at Audi Beachmont, expecting transparency is considered being “rude.” What makes this even more disturbing is the overall feeling of being dismissed and judged before even being given a fair opportunity. When a dealership avoids answering legitimate questions, provides explanations that don’t add up, and cuts communication the moment a customer presses for clarity, it naturally raises concerns about whether certain customers are being treated differently from others. No customer should walk away from a luxury dealership feeling disrespected, brushed aside, or questioning whether they were treated fairly in the first place. This is exactly what’s wrong with so many businesses today companies acting as if customers should simply accept whatever they’re told without question because they believe the brand name alone is enough. Audi is supposed to represent premium service and professionalism. What I experienced at Audi Beachmont was the complete opposite. Luxury branding. Embarrassing customer service.

I had an outstanding experience at Audi East. The team there is truly amazing. Kyle checked me in and took the time to explain everything clearly and thoroughly, which I really appreciated. I had several work meetings and emails to manage while I was there, and they went above and beyond by setting me up in their conference room so I had a quiet, private space to handle everything without interruption. That level of professionalism and accommodation made a huge difference. I would absolutely recommend Audi East to everyone.

Arrived with a flat tire, no appointment, and never having been to the dealer for service before. The service writer was very friendly and helpful. Was able to fit me in and get me on my way with a new tire with no fuss and in good time. My experience was fitting of an Audi dealer and wouldn't think twice about going back if the need arises.