Audi Downtown Vancouver

I bought a brand‑new 2019 Audi Q7 from Audi Downtown Vancouver, expecting it to last well beyond six years. It has been my daily family vehicle since then, always maintained and serviced. I was planning to sell it before moving to Japan this summer, but that plan completely fell apart after my most recent visit. After another warning popped up on the dash, I brought it in expecting a routine check. Instead, I was told the engine has been consuming excessive oil and now needs a full piston replacement. The repair is so extensive that the entire engine has to be removed and the vehicle taken apart just to reach the pistons. The estimate I was given was over $30,000 — more than the current value of the vehicle. This is a six‑year‑old luxury SUV that was bought brand new and maintained properly. Being told it’s essentially “not worth repairing” at this age is extremely disappointing and honestly shocking for a brand positioned as premium. I’m now left without a usable vehicle, right before an international move, and with no realistic repair option. This experience has completely changed how I view the brand and what “luxury” is supposed to mean.

From my first visit to delivery day, my experience at Audi Downtown Vancouver was nothing short of exceptional. Farbod made the entire process easy and stress-free he never pushed me to buy, but instead provided all the information I asked for in a timely and professional manner. He truly earned my business by gaining my trust and treating me with respect every step of the way. The entire team went above and beyond to get me an amazing deal, and Michi, the finance manager, was equally fantastic to work with. She clearly explained all my options and made sure I understood everything without any pressure. Everything from start to finish felt smooth, transparent, and well-handled. I left feeling respected, well taken care of, and extremely satisfied with my new Audi. Highly recommend this dealership and their outstanding staff!

I had a fantastic experience purchasing my first car from Allen. He was incredibly responsive, helpful, and kind throughout the entire process. He offered me the best possible rate for my used Q5, far more fair than what other dealerships quoted, and I never once felt pressured or “sold” to. All of the information was presented clearly and transparently, which made the experience stress-free. I’m extremely happy with both the car and the overall experience.

Purchased a used vehicle (with a trade-in) from Audi Downtown. Overall, the experience had both positives and some frustrating concerns. The Good: I received a very competitive price on the used luxury vehicle I purchased, which I appreciated. The Bad: Trade-in valuation felt misleading I was told my trade-in required significant work in order for the dealership to resell it, which was used to justify a much lower offer. However, the vehicle is now listed for over $27,000, and it appears only a small portion of the previously mentioned repairs were actually done. That discrepancy felt disappointing and made the appraisal process seem less transparent than it should have been. Fuel quality on delivery After refueling the vehicle myself with premium (91 octane), I immediately noticed the engine ran quieter, smoother, and overall better. This suggests the car was not filled with the manufacturer-recommended fuel prior to pickup. For a luxury vehicle that requires premium fuel, this felt like an unnecessary corner to cut. Delay in receiving service records I had to follow up multiple times over more than a week to receive the service report for the vehicle, especially after noticing the oil/service sticker had not been updated. Since the work had been done in-house by Dilawri Group, I expected those records to be readily available. The delay made it harder to feel confident about the vehicle’s maintenance history right after purchase. Final Thoughts The pricing on the vehicle itself was strong, but the trade-in process and post-purchase follow-up soured the experience. Rather than gifting me a bag of gimmicky Audi swag for a non-Audi vehicle, I'd rather they were just transparent and had better attention to detail. I hope this feedback helps improve the experience for future customers.

I purchased my vehicle in 2022 with the help of Francis at Audi Downtown Vancouver, and he’s been exceptional ever since. His professionalism, consistency, and genuine care have made me a loyal customer. Anytime I’ve needed help or had questions about my vehicle, he’s always been there with quick, reliable support. What really shows his commitment is how he stays ahead of things. My lease is coming up soon, and he reached out proactively to make sure everything is handled properly so I don’t miss any steps. That kind of follow‑through is rare, and it’s a big reason I continue to trust him. If you’re looking for a vehicle, please reach out to Francis Tan. He truly goes above and beyond to make sure every customer has the best experience. He’s the reason I’ll keep coming back.