Audi Exchange St. Charles

My experience at this Audi dealership was the best. Mike Morgan was so attentive to all my needs before and after we signed the contract. He spent over an hour going through every possible feature of the car. He not only explained what each feature did, since there is a LOT you can customize, but he even gave different scenarios to help me figure out if I want the feature on or off. Everyone at this location was super friendly, and even existing customers seemed to know everyone there. I am really impressed by the level of professionalism at this dealership.

Visited this dealership a few days ago to look at a used $40k vehicle. The sales guy, David Domanski, didn't seem very familiar with the Audi brand, the vehicle, the options, etc. We asked if it had CarPlay and he didn't know. We took a 15 minute test drive. He didn't show us any features of the vehicle, just asked how it drove. He told us nothing about the vehicle but he told us 10 times that he owns a Porsche Macan GTS. He told us the vehicle underwent a 150 point inspection, the same inspection they would do if they were certifying a newer vehicle. It turned out that he lied. They just did a simple safety inspection that involved brakes, brake pads, tires, battery, fluids and air filters. He offered to take it to a body shop of my choice for an inspection, which I appreciated. But when I told him that I also wanted it inspected at a local Audi dealer, a full inspection at my expense (about $550) he said that it wasn't possible, the car had to stay within 5 miles of the dealership. I suggested that he take it to the body shop and I would meet him there and then his dealership could do a complete inspection at my expense. He kept insisting that a full inspection was done. He asked " what else needs to be inspected?". I told him there was a lot more involved in an inspection than brakes, battery, air filters, and fluids. I sent him a copy of a used car inspection report that Audi dealerships use, which is much more comprehensive and they check over everything including suspension, electrical, different driving modes, all options, such as night vision, etc. Overall, he seemed like a decent guy but rather clueless and pushy (after we got back from the test drive he asked "So are you paying cash or financing? ") Also, I don't like being lied to. Why wouldn't they do a full inspection at my expense unless they're hiding something? My guess is something is wrong with the vehicle and I dodged a bullet! I made it perfectly clear that if the vehicle checked out I was going to purchase it. I left a message for the used car manager, Jeff. I'll be very surprised if he returns my call. I'll add pics later and provide an update if I hear from anybody.

I just worked with Ernie Alvarez on the lease of a 2026 Audi A5. He has been nothing but the best. This is currently my 5th Audi - and Ernie has been the most knowledgeable, most professional, and kindest salesman that I have encountered in all of my leases. He was able to offer me a great deal on a car that I found on their website and while I was thinking about that deal, he texted me photos of a vehicle that just came in that had everything I was looking for and more. He was able to provide me with an exceptional deal. We were able to do the entire negotiation over phone/text and within 30 minutes of accepting the deal, I was at the dealership picking up my new car and signing the papers. He is a class act. The car is beautiful and the experience was exceptional. If you are looking for an Audi, Ernie is the only guy to call.

⭐️⭐️⭐️⭐️⭐️ Audi Exchange St. Charles truly went above and beyond for me. My 9 year old son and I are sentimentally attached to “Silvia” our Silver 2012 Audi A6. I've watched him grow up back there. I don't know how people let those cars go. All those wonderful memories. He wants her as his first car and he's a smart and kind kid so of course! Back to the review. Jason and his team delivered exceptional service during my recent visit — professional, attentive, and genuinely committed to making sure every detail was handled perfectly. The experience was smooth, efficient, and left me feeling fully taken care of. I highly recommend this location and their team — they set the standard. J. Jacob Fetzer Director A+ Electric Motor Repair in St. Charles

This was my first service appointment for my new Q3 and could not be happier with the car and the service team. From the moment I arrived Collin was very welcoming and knowledgeable. He was able to answer a few questions I had about the vehicle and adjust some settings. They did a phenomenal job!!! Highly recommend the Audi Exchange.