Franchise Dealer

Audi Fairfield

Fairfield, CT

4.7(1,090 Google reviews)

Brands

Audi

Contact

435 Commerce Dr, Fairfield, CT 06825
(203) 951-6570audifairfield.com/

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Google Reviews

# Summary The dealership consistently receives praise for exceptional customer service across all departments, with staff members who are knowledgeable, attentive, and willing to go above and beyond customer expectations. Long-term loyalty is common among patrons, who appreciate the seamless purchasing and service experiences, professional communication throughout transactions, and genuine care demonstrated by the team.

Barbara Wheeler4 weeks ago

I have an Audi dealership much closer to my home, but I choose to drive to Audi Fairfield because the service is consistently outstanding. The entire team goes above and beyond to make the experience as easy and stress-free as possible. Whenever I receive a loaner vehicle, they even help make sure my daughter’s belongings are transferred from my car, which is a level of customer care you don’t see very often. They also keep me informed throughout the entire service process, providing regular updates on the work being performed and realistic estimates for when my vehicle will be ready. The staff is professional, friendly, and genuinely cares about their customers. Their attention to detail and exceptional customer service are the reasons I continue to make the trip to Fairfield. Highly recommended!

Ellen Ostrander4 months ago

My parents have been buying and leasing from Audi Fairfield since 1998, and we have consistently received exceptional service. Most recently, we purchased my dad’s lease buyout, and Paul made the entire process completely seamless. From arranging pickup of the car for service to scheduling our visit to complete the paperwork, everything was handled efficiently and professionally. It could not have been easier. The service department was equally impressive — Jason was incredibly helpful, responsive, and kind throughout. After decades of working with this team, they continue to deliver top-notch service. We’re grateful and highly recommend Audi Fairfield.

Casey Metz5 months ago

Audi of Fairfield provides top notch service levels above any other dealership I have worked with. Alex and Dave are not only knowledgeable and personable, but they go above and beyond to ensure you are completely satisfied with your vehicle and delivery. Their professionalism and attention to detail well exceeded my expectations. They have made a lifelong Audi customer out of me and earned my loyalty.

Hali Dinh-Senga month ago

I had a great experience at Audi Fairfield! Went in and Alex Cesarini helped me take home my new 2026 A3 for a great deal. He was very helpful and kind. Thank you Audi Fairfield!

Jackie Suarez3 months ago

My salesman JR was very polite and patient, but most of all he was very helpful. He took his time to explain the difference series of cars to me. Which showed me his knowledge on each vehicle. I was very impressed with himself and the financial gentlemen. I’m very happy with my experience and purchase.

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