Audi Hawthorne

Had a great experience working with Catherine. The whole process was quick, smooth, and stress-free. She was professional, efficient, and made everything easy from start to finish. Highly recommend asking for her if you want a hassle-free car buying experience! Very happy with my experience here & loving my new 2026 Q3!

I was a loyal customer and leased two Audis from this dealership. The first impression was great, but over time the experience steadily declined. The service department repeatedly missed issues during inspections, which led to multiple unnecessary visits where I had to demonstrate the problem before it was addressed. During one inspection, they even missed a nail in a tire while assuring me the vehicle was in excellent condition. On my last lease, there was a $2,000 overcharge on the paperwork at signing. I had to catch the error myself and insist it be corrected. They also added a key insurance fee to the bill without properly disclosing it, which I had to point out and have removed. I raised all of these concerns with Ken Strong, the general manager. Unfortunately, he was unresponsive when I reached out with questions about leasing a new vehicle. After being ignored repeatedly, I became so frustrated that I turned in my lease early, absorbed the financial penalty, and purchased a BMW instead. I would strongly advise others to think twice before doing business here. The overall experience felt more like a stereotypical 1970s used car lot commercial than a modern luxury dealership.

I recently had my vehicle serviced at Audi Hawthorne Service Center and had an excellent experience from start to finish. Michael, my service representative, was friendly, courteous, professional, and efficient throughout the entire process. He maintained continuous open communication, kept me updated every step of the way, and made everything smooth and stress-free. The service was completed quickly with no surprises, and my car was serviced and returned within one day without a scratch. This was a very different experience compared to past visits, and I truly appreciated the level of care and professionalism provided this time around. Highly recommend this service team!

Aura was incredible to work with and helped get me into a beautiful A5. She was respectful, organized, and helped facilitate the process of getting into my vehicle without all the loops and hurdles many dealerships make you go through. Pricing was clear, which made the buying process way easier. It was an enjoyable experience and she made sure to show me all of the functions and features of my vehicle. On the finance department's end, Abdullah was quick, straightforward, and organized. This was a huge plus, allowing me to simply come in, pay, and finally enjoy my car. Overall, I loved my shopping experience here and I absolutely would recommend anyone searching to purchase or lease to come here!

I had a truly fantastic experience at the dealership! I brought my car in for service, and every person I interacted with was friendly, professional, and incredibly helpful. My service advisor, Michael, is always wonderful to work with. He’s knowledgeable, attentive, and genuinely kind. Jennifer also helped me during this visit, and she was equally great and made the entire process smooth and stress-free. Since my lease is coming to an end soon, I also had the opportunity to speak with Ken, the General Sales Manager. He was welcoming, informative, and took the time to clearly explain my options and guide me through the next steps for getting into my new Audi. It’s clear that the dealership’s new ownership is committed to providing an exceptional customer experience! I left feeling well taken care of, and excited to continue doing business with them in the future. Highly recommend!