Audi Luxury Cars Online

Came out of town to Jacksonville on a vacation and decided to just go to the dealership. My plans wasn't to actually get a vehicle. My main thing was just going to look to get an idea of what I wanted. When I got there I met Justin. He was so sure that I was going to leave with a vehicle and he was right. His customer service was excellent and he was very patient and understanding. He made the process very smooth and answered every question I asked. Would definitely recommend him to anyone looking to get a vehicle. Thank you again Justin and everyone else who made sure I got the car I had my eyes on not only did they get me in the car I wanted but a newer version of it and I can't think them enough very grateful for everything. Great Dealership !!

My initial experience with the salesman was not great he acted as though I couldn't afford the car (Porsche 911) I was looking at. After that I was put in contact with another salesperson after filling out the form on the website and he did a way better job. It was an overall good buying experience after that and the car was in great shape and ran well and things moved quickly and smoothly. Until I got my loan information in the mail and they added on key replacement service that I explicitly said that I didn't want for $500

I rarely leave negative reviews, but I feel it’s important to share my experience. One week ago, I purchased a 2021 Porsche 911 from Audi Jacksonville East. In fewer than 300 miles of ownership, the vehicle went into reduced engine power (limp mode), would not rev above approximately 2,500 RPM, and has now developed an oil leak whenever the engine is running. Because of these issues, I no longer feel it is safe to drive and will need to have it towed for diagnosis. While I understand that unexpected mechanical issues can happen with any pre-owned vehicle, I am extremely disappointed by the dealership’s response. When I asked to speak with a manager, the salesperson told me, “I’m not sure what he would do other than say you probably gotta take it to a shop.” Despite requesting that a manager contact me, I have not received a single phone call. I live in Davenport, nearly three hours away from the dealership, and asked whether they would help arrange or cover a tow due to the vehicle’s condition. I have not received a response. I purchased this vehicle in good faith and expected that, if an issue arose so soon after the sale, the dealership would communicate promptly and work toward a reasonable solution. Instead, I have been left with a vehicle that cannot be driven safely and no meaningful communication from management. I sincerely hope Audi Jacksonville East chooses to make this right. Until then, based on my experience after just one week and fewer than 300 miles of ownership, I cannot recommend this dealership.

We took our Audi Q5 in for annual maintenance and Audi Jacksonville demonstrated once again superior customer service. Sylvia, our service representative, went out of her way to insure that the process went quickly and smoothly and even arrange the use of a loaner car while our Audi was being serviced. We highly commend Sylvia and the maintenance team at Audi Jacksonville.

Very happy with my 2022 Santa Fe. Thank you so much to Dennis for all your help made my experience very smooth.