Audi Memphis

The Audi Memphis team was very accommodating and attentive to my needs. I travelled from out of state to purchase the vehicle and the team made the process very easy and made me feel comfortable with my purchase. I had a great experience.

The entire crew at Audi Memphis did their best in ensuring they provided me with the best service yet. Outside of everyone being awesome, I’d like to acknowledge Tyler, my salesman, separately. Tyler received so much praise from me throughout my process because he prioritized patience, rapport building, active listening, and he made the experience of purchasing my vehicle feel more natural than I could have ever imagined. Not to mention, Tyler offered to do a little bit of work on his day off, for me, in an attempt to ensure I’d get the vehicle I wanted. I’d like to acknowledge Tom, as well. Tom and Tyler were the dream team, and I’m forever grateful for the hard work and dedication they put in for me to get all the desires of my heart. I had an unforgettable experience. And I’d like to reiterate and express my deepest gratitude for the way they made purchasing my vehicle feel natural. Tyler moved at my pace - didn’t try to force me into a car on the very first day - and Tom was a huge support to both of us. The final point I’d like to make is that there are really great guys down at Audi Memphis in addition to Tyler and Tom. I’ve received a check-in from both Tyler AND Tom since my purchase in February. This makes me feel as if I was not just another number or another sale, but I feel genuinely supported. 10/10 experience.

I have been a loyal Audi customer for many years and have consistently serviced my vehicle through Audi dealerships in both Memphis and Jackson, Mississippi. Over the years, I have purchased tires, had multiple services performed, and completed numerous oil changes through Audi. Today was the first time I have ever felt questioned or made to feel uncomfortable as a customer. My vehicle’s oil was very low, and I stopped by expecting the same level of customer service I have received in the past. Instead, I was told that due to high gas and oil prices, they did not want to top off my oil without proof of a recent oil change. Even after explaining and the gentlemen seeing the proof that I regularly service my vehicle through Audi and that some of my oil changes were performed at the Jackson, Mississippi location, I was still questioned. The staff had to call the Jackson dealership to verify my service history before they would consider helping me. What disappointed me most was not the policy itself, but the way the situation was handled. As a long-time Audi customer who has invested thousands of dollars in service, maintenance, and tires, I felt insulted and as though my loyalty was being questioned. Customer service should make loyal customers feel valued, not interrogated over a simple request for an oil top-off. I have never experienced this type of treatment from Audi before, which made today’s interaction especially disappointing. I have already talked to Tracy the service manager and he agreed with the guy at the desk that they need a receipt because corporate does not pay them to top the oil off they do it as a courtesy

When we pulled up to look at cars, Dominique Turner was the first one to greet us. It was super-hot outside that day, but his energy was on point and sold us my Audi. I love it! great salesman, I will most definitely refer my friends & family to him. I have been buying my cars from Gossett for a long time. Sales & service are the best!! Salesmen like Mr. Turner is what makes Gossett such a great place to buy.

Over a month and a half ago, I visited this Audi dealership while shopping for a new vehicle. My initial impression was positive, and the staff appeared to be professional. However, the follow-up experience was highly disappointing. When a salesperson called a few days later to check in, I presented an offer. Instead of handling the negotiation professionally, the salesperson laughed and dismissed my offer entirely. While a supervisor later joined the call to offer a $500 reduction, the salesperson's initial dismissive attitude had already compromised the experience. Hoping to give them a second chance, I called back a month later after noticing the vehicle was still in inventory. The receptionist assured me someone would return my call, but I never received a response. As a first-time potential Audi customer, this experience was deeply disappointing. Due to the lack of professionalism and poor communication, I chose to take my business elsewhere and purchased a vehicle from a different manufacturer.