Audi Northlake
Charlotte, NC
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# Summary The dealership receives high praise for its attentive sales staff who provide personalized service and follow-up, with multiple customers highlighting exceptional experiences during the purchasing process. However, one customer reported frustration with service department recommendations that failed to resolve the original issue and concerns about warranty coverage on recently installed brake pads.
Great experience with everyone especially sales rep Brendin. I live in atlanta, georgia, and found an audi online, which was perfect. He was super helpful during the process, making sure it had all the options I needed. Highly recommend!
I just purchased my first foreign vehicle and made a big girl purchase and I couldn’t be more happier that it was with Audi Northlake. My sales person was Ben and he had SUPERIOR customer service. I told him I was interested in purchasing a car in August and he was readily and happily engaged but then it was no longer the right time for me and I told him that. But he remembered that I said I wanted a new car for Christmas. He followed up with me days before a Christmas and said I want to help give you what you want most. I appreciated that he was intentional and dedicated to helping me! He genuinely had my best interest at heart from start to finish and I love my new car. I’m grateful for the entire Audi Northlake team. From the moment I entered the dealership- I was greeted with smiles and great energy. When I posted me and my new car- I went viral on Threads and Instagram because everyone loved it. Ben helped me get something I wanted for a long time. I’m grateful. Thank you!
My overall treatment was great, nice and helpful staff, and the place itself is immaculate comparatively but I came in for a click and popping noise that has not always been there which is concerning. After diagnosis they "recommended" what they believed was the issue. Being that I am not an ASE certified mechanic I had them do the recommended work. After paying an almost $3,000 of an over $4,500 bill, halfway home I realized their recommendations did not alleviate the issue. So I returned and the vehicle was inspected again and returned to with the same clicking and popping that I Originally brought it there for. I was informed that the noise was coming from the pads on the $3,700 brake job that Audi of Northlake preformed not even 6 months ago. Which to me seams like something that can be taken care of. But instead I was assured it is nothing to worry about and sent on my merry way.. So was I satisfied with not getting the original issue taken care of, or the feeling of being upcharged for services I may not have even needed. Or maybe Audi of Northlake dodging the cost of replacing pads which they installed that should still be under warranty.. I think not! Can't give negative stars cause not everyone deserves but "Lucy you got some splaining to do".
Chanel is a superstar. Everyone that helped me was awesome. Kendall greeted me during Serice and Jeremy took over and worked some numbers. Chanel made the pick up and demo great. This dealership is a 10 out of 10. Thanks Audi Northlake Joe Lyons
I just purchased a vehicle from Hendrick Audi and had a great experience working with Raymond. Since most of the deal was handled over the phone, I really appreciated how communicative he was and how he kept me updated throughout the process. When I traveled in to finalize the purchase, everything was exactly as discussed. Ray took the time to go over the details, and the entire process was smooth and seamless. Buying a vehicle can sometimes be stressful, but this the easiest car-buying experiences I've had. If you're in the market for a vehicle, I would definitely recommend Ray and the team at Hendrick Audi.
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