Audi Pittsburgh

Will never take my Audi here again for service. I went for a routine inspection and they said everything was great. I drive a mile down the road and my tire light came on. I take it back and Oscar checks the air in all of my tires and they were all low. He apologized and stated that the mechanics should’ve have checked and filled them up with air if needed. 3 days later- my tire light has come on again. Mind you I did not have this issue before hand. I gave Oscar a call and he states he can’t get me in until next week at the earliest. This isn’t the first time that I’ve taken it here and have drove off and it has caused me more issues. And the fact that the guys at the front desk practically beg for a good review. It’s pathetic. Do not go here!!!

What a disappointing experience with the service department. I went in to order filters and light bulbs, but they refused to help me with my parts. They told me I had to contact the parts department myself to order the parts, effectively kicking me out and saying they couldn’t assist me in the store. Because of this, I don’t want to do business with them anymore. My next option is to drive about 30 miles to the next Audi dealer. If you are buying a car here just so you know everyone you can’t get parts from this location, in that case what’s the point of purchasing from this dealership?

This dealership’s service department is bottom tier. First off, just completely rude and not helpful at all. They don’t recommend things without you asking for them to be done. They overcharged me for a cabin filter that was supposed to be included in the mileage maintenance. They told me they would wash my car and just slapped a free car wash on the table and said “yeah they didn’t wash it.” No apology. They left my car dusty and with dirt stains on the floor mat, didn’t use the paper covers. I also had a discount I was told couldn’t be applied if I didn’t have the mailer with me and after contacting service manager after, they applied it. Also had to ask for the overcharge to be removed which was no apologized for either. Mind you this was an $3k visit. Unprofessional and treated like it a a Kia dealer. Go somewhere else.

Patrick at Number 1COCHRAN and AUDI on LIBERTY AVE IN PITTSBURGH ALONG WITH HIS TEAM ARE HANDS DOWN THE BEST DEALERSHIP AND SERVICE CENTER IN PITTSBURGH. THEY ARE AMAZING, VERY PROFESSIONAL AND KNOWLEDGEABLE AND THEY TAKE CARE OF MY CAR AS IF IT WAS ONE OF THEY'RE OWN. I will never take my car anywhere else for service except to Patrick and his team of service experts.

There truly aren’t many service shops, if any, that will know your Audi and what it needs better than them. Especially if drive an S or RS or modified/tuned in any way. They’ve been able to balance upsized aftermarket wheels/tires and complete full alignment after lowering and suspension replacement when other shops failed. I’ve worked with Patrick and David, both have done a very nice job, knowledgeable and provide great communication through the service work.