Audi Raleigh

I had an outstanding experience with Audi Raleigh from start to finish, and I especially want to recognize my salesperson, Jay Furca. Jay was professional, knowledgeable, patient, and made the entire process feel smooth, comfortable, and genuinely enjoyable. From the beginning, Jay took the time to answer my questions, explain the vehicle, and make sure I felt confident in my decision. I never felt rushed or pressured, which made the experience feel elevated and customer-focused. I also had a very positive experience in the finance office. The process was clear, organized, and professional, with no pressure or uncomfortable sales tactics. Everything was explained in a straightforward way, and I felt respected throughout the entire financing process. The entire Audi Raleigh team delivered the level of service you would expect from a luxury brand. Jay’s professionalism and the smooth, no-pressure experience made this a truly excellent car-buying experience. I am thrilled with my Audi and would highly recommend Audi Raleigh, and especially Jay Furca, to anyone looking for a premium vehicle and exceptional service.

My Audi suffered a damaged tire when I was over 100 miles from the dealership. I called ahead (while waiting for the breakdown service) and they ordered the correct replacement tire for next-day delivery without any questions. When I finally arrived at the dealership the service advisor was very attentive and helpful and the car was ready in time for my planned return home (almost 300 miles away).

On our trip from PA to The Masters, we experienced mechanical trouble in our Q8. The error stated that a dealer visit was needed immediately and Audi Raleigh was an hour away. We anticipated that we may miss the tournament and headed to Raleigh. We were kindly and professionally greeted by the service team and guided to Service Consultant, Rich Kuhn. The service department couldn’t have been busier but you wouldn’t know it by how Rich responded. He fit us in and fixed the issue - we were back on the road in under 2 hours! As impressive, the technician who worked on our car, personally addressed us and told us what the problem was and how it was corrected. The entire team and experience was very impressive! Service Manager, Tom Hing, has a fantastic team! Audi Raleigh is highly recommended! Got to The Masters with time to spare!

I am writing to express my disappointment with the service I received during my recent visit to your dealership. I was visiting from Connecticut and brought my Audi in for a scheduled oil change and a recall repair for the backup camera software update. I was informed that the vehicle would need to be dropped off for approximately 3–4 hours. I dropped the vehicle off at 9:00 AM and clearly communicated to my service advisor that I would return later in the day to pick it up. When I returned to the dealership at approximately 5:00 PM, I noticed that my vehicle had not moved from where I originally parked it. This was also confirmed through my Audi app. Despite the vehicle being at the dealership all day, I did not receive it back until approximately 6:00–6:30 PM. In addition to the excessive delay, several commitments were not met: I was promised a car wash, which was not completed. I was promised a multi-point inspection, which was not completed. I was charged for a tire rotation that was not performed. I was later told this service was not done due to time constraints, yet the charge still appeared on my invoice. Upon pickup, a backup sensor error warning light was illuminated. No one informed me of this issue. When I asked if the sensor issue could be looked at, I was told there was no time and that I would need to schedule another visit, despite the vehicle being at the dealership all day. This experience was especially frustrating given that your staff was aware that I was only in town for the weekend and that I was relying on Audi’s service standards to ensure my vehicle was in proper working order before returning home. This level of service does not align with the experience I have come to expect from Audi, and I am extremely disappointed in how this visit was handled. I am requesting a review of my service charges, particularly the tire rotation, and would appreciate follow-up regarding the unresolved backup sensor issue.

I had a great experience at Audi Raleigh. Gary was very helpful, and suggested/explained the leasing process which turned out to be a great option I hadn’t considered. I love my new Audi Q3, and would definitely recommend them to anyone in the market!