Audi Royal Oak

Huge shoutout to the team at Audi Royal Oak for making my new car experience absolutely top notch! I just upgraded from a 2018 q5 to a brand new 2025 Audi Q5 Technik and I couldn’t be happier with this experience. From start to finish, Justin in sales was outstanding — knowledgeable, patient, and genuinely focused on finding the right fit for me without any pressure. The delivery co-ordinator was awesome, he walked me through all the features of the Q5 Technik, helped me setup and made the entire process feel seamless and exciting. Celina and the team in finance was equally amazing. She explained all the lease details clearly, answered every question I had, and made the paperwork process smooth and stress-free. No surprises, no confusion — just professional and transparent service. Overall, this was easily one of the best dealership experiences I’ve had. If you’re considering an Audi, ask for Justin and Celina — they’ll take great care of you. Loving my new Q5 Technik! 🚗✨

The best dealership experience I’ve ever had. At Audi royal oak they are genuine, honest, and kind. I bought my car with Justin. He was incredibly kind and helped me as I was debating between two models. They were very knowledgeable about the specs of each car and answered all my questions. I will say another thing that stood out to me at Audi royal oak is how transparent the buying experience was. There are different packages you are able to add onto your purchase if you’d like and they are well explained to you, however there is no pressure or harsh persuasion to purchase them that I’ve experienced at other dealerships and there was no long list of various fees that you get at other dealerships either. The customer service here is excellent, they are incredibly responsive and helpful. The finance team here is incredibly kind and through as well. I worked with Celina, she’s absolutely lovely, she ensured I understood everything, answered any questions I had, and matched my enthusiasm about my new car. Everyone at this dealership made my experience of buying my first Audi absolutely amazing, they were all so excited with me and even offered to take photos of me with my new car. Hands down the best dealership experience I’ve ever had. If you’re looking to purchase a car I wholeheartedly recommend you go here. I wish I could give more than five stars.

I had an absolutely amazing experience at the Audi showroom and couldn’t be happier with my purchase! From the moment I walked in, everything felt professional, welcoming, and well-organized. I especially want to highlight the outstanding work of my manager Curtis. He was incredibly knowledgeable, attentive, and genuinely cared about helping me find the perfect car. Curtis patiently answered all my questions, explained every detail clearly, and made the entire process smooth and stress-free. I never felt rushed or pressured — only supported and confident in my decision. The level of customer service was truly exceptional, and the overall buying experience exceeded all my expectations. I absolutely love my new car and am extremely satisfied with both the vehicle and the service I received. I highly recommend this Audi salon to anyone looking for a premium car and a top-level customer experience. Thank you so much to Curtis and the entire team for making this such a positive and memorable experience! ⭐⭐⭐⭐⭐

We purchased a brand new Audi S3 at Audi Royal Oak in early March, and we couldn’t be happier with the car and experience. Our Salesperson, Jacob Barry, listened carefully to our needs, presented suitable options, and provided prompt, clear communication throughout the entire process. Celina Zivanovic, our Finance Manager, offered helpful and timely advice on financing, protection plans, and post-sale services. Kareena, our Delivery Specialist, was exceptionally knowledgeable about the vehicle and shared insights that we hadn’t come across in online reviews, forums, or YouTube videos. Hayden Oberg, General Sales Manager, was also readily available to support us at any stage. Overall, the process was smooth and pressure-free. I would not hesitate to recommend Audi Royal Oak to anyone looking for a fun-to-drive and technologically advanced vehicle and a hassle-free buying experience.

I brought my brand-new 2025 RS5 to this dealership in mid-last year to address sunroof noises, and it is fair to say this was one of the worst decisions I’ve made.. The sunroof issue was never properly resolved, and I ultimately had to take the vehicle elsewhere to have it fixed correctly. During their attempts, multiple interior components were damaged (see attached photos). When I raised these issues, I was given inconsistent and, in my experience, misleading explanations. I was first told a replacement part was being shipped from Vancouver, then told the interior trim came unpainted and needed to be painted—despite the specific silver trim being supplied painted from the factory. After repeatedly pressing them, the explanation changed again to repainting the existing damaged trim. Had I not pushed back, I believe the damage would not have been properly addressed. They also denied responsibility for other damage while acknowledging that those trims had been removed. To access the sunroof, nearly all interior trim was removed, and to address dash damage, the dashboard itself was removed. After reassembly, the car developed widespread rattles and squeaks, indicating panels were not reinstalled correctly. I returned six times regarding dash noises alone and was repeatedly told this was “normal,” that the RS5 is a “race car,” or that I was not driving under “normal conditions.” Despite living with the car daily for nearly a year, my concerns were dismissed and I was made to feel as though I was imagining the issues. Over several months, I spent more than 50 hours driving between dealerships, calling, emailing, and following up. The dealership continued to label the problems as normal and refused to acknowledge fault or carry out meaningful repairs. I eventually paid out of pocket for a reputable independent shop to inspect the vehicle, and their findings confirmed the issues I had been reporting. Even then, the dealership denied responsibility. I am still dealing with the noises introduced during their work and have contacted Audi Canada multiple times without a satisfactory resolution. Hand on my heart, this has been the worst dealership and customer service experience I have ever had. I did not spend close to $100,000 on a premium Audi to be told I “don’t know what I’m talking about” after eight months of ownership. Based on my experience, this dealership showed a lack of technical competence, professionalism, accountability, and honest communication. If you care about your vehicle, I strongly recommend not bringing it here. I will not be purchasing another Audi in the future. Most incompetent service department there is. Do not bring your car here.