Audi Southgate
Edmonton, AB
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# Summary The dealership consistently receives praise for its professional and customer-focused approach across both sales and service departments, with reviewers highlighting staff members who take time to understand customer needs, explain processes clearly, and resolve issues thoughtfully. Multiple customers emphasize that the team's genuine care and attention to detail—from initial vehicle selection through financing and delivery—creates positive experiences that foster long-term loyalty.
Huge thank you to Southgate Audi for making my mom’s first luxury vehicle purchase so special. The entire process felt authentic and thoughtful. A special thank you to Josh for being an amazing salesman. He took the time to make sure my mom fully understood her purchase, answered every question thoughtfully, and helped her find the perfect vehicle for her needs. You could tell he genuinely wanted her to feel confident and happy with her decision. And thank you to Rob in finance. He treated my mom with the same care and respect you’d want someone to show your own family, and that meant a lot to us. You can tell the genuine care starts from the top and carries through the entire team. You didn’t just sell a vehicle, you created customers for life. My mom and I are both so grateful for the experience.
I want to thank the whole Audi team for a great car buying experience. From the very beginning, they treated me very well: showed me everything, explained everything, and helped me go through the whole process calmly and without extra stress. Special thanks to Rares Danila for helping me with choosing and buying the car. He is a very pleasant and professional person who explains things properly, does not pressure you, and really tries to help the customer. Also, a big thank you to Robert for helping with the finance and leasing part. He explained everything clearly, calmly, and professionally. With him, this part of the process was much easier. Overall, I only have good impressions. If you are planning to buy a car at Audi, I can confidently recommend Rares Danila. And if Robert handles the finance part for you, you are definitely in good hands.
Updated Feb 28th: There was some ups and downs since my initial post the car that I was supposed to get couldn’t be delivered due to software issues. But in the interim, Harry found solutions That was satisfactory to both him and us. We finally received the car on January 15, 2026. But after about a day or two, the vehicle started showing signs of software issues and had to be brought back For a software update again. Reason why I’m only updating now is the car is fully operational with no issues. Everything has been resolved and during all this ups and downs, these issues that were persisting Harry was still very helpful in making the situation better and found solutions to assist with the concerns that we had and I could not thank him enough. The professionalism that Harry displayed represents what a great dealership Southgate Audi is and making my first luxury car purchase Much more enjoyable I’ll be at there was issues with none of them from Harry or Southgate Audi, but both Hari and Southgate Audi did their best to make this transaction. The best it could be.
We recently took our 2021 Audi Q7 into Southgate Audi for service and inspection, and the experience was absolutely outstanding from start to finish. The level of professionalism, communication, and customer care exceeded our expectations. A huge thank you to Spencer, our service advisor, who was phenomenal throughout the entire process. He was knowledgeable, attentive, transparent, and made sure we were kept informed every step of the way. Spencer truly went above and beyond to ensure everything was handled smoothly and efficiently. It’s rare to find this level of exceptional customer service these days, and Southgate Audi has definitely earned our trust and future business. Highly recommend!
Had a fantastic experience at Audi Southgate thanks to Chen. From the moment I walked in, he was extremely professional and attentive. He really listened to what I was looking for and helped me find the perfect match. The paperwork and delivery were super smooth too, which I really appreciated. Chen went above and beyond to make sure everything was ready for me. Five stars all the way, go see Chen if you want an awesome car-buying experience!
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