Austin Infiniti - Service Department

I had a great experience buying my new QX60 at Austin Infiniti. Sales rep Garrison Funke made the process very smooth, clear and stress free. He was the best! He was the same before, during and after the sale: calm, helpful, professional, thorough, available, efficient, and respectful. The managers were also great! I am very grateful. It was the best car-buying experience I've ever had. We had not shopped for a new vehicle in 18 years and were very apprehensive about it all. We had started to look for a car a few weeks prior with no intention of purchasing a car for a few months. Garrison and team were able to work with us to get us in a new car. We were able to drive off with the new car the day after test driving one. We can't wait to get to know our new car with many years of driving our awesome QX60. I still can't believe this has really happened. Thank you, Garrison.

We had an absolutely exceptional experience purchasing our vehicle from INFINITI of Austin! From start to finish, the entire process felt seamless, stress-free, and genuinely enjoyable. Zaira and Darrin were truly outstanding. They went above and beyond at every step—taking the time to understand exactly what we were looking for, answering every question with patience and transparency, and making sure we felt completely confident in our decision. Their professionalism, knowledge, and attention to detail set them apart. What really stood out was how much they cared. This didn’t feel like a typical car-buying experience—it felt personalized, thoughtful, and focused on us as customers rather than just making a sale. They made the entire process smooth, efficient, and even fun. If you’re considering a vehicle purchase, we cannot recommend asking for Zaira and Darren enough. They truly deliver a 5-star experience in every sense. We are beyond happy with our purchase and so grateful for their incredible service!

I had a great experience with Garrison Funke in sales. If you’re looking for a car, and need help buying one this is your guy. Very relaxed no pressure and got me exactly what I wanted. The dealership is very nice as well. Overall excellent service here at Austin Infinity. I’m also in the industry so it means a lot when I see great service. 10/10.

I recently picked up a CPO 2024 QX80 Sensory from Austin Infiniti and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary. My only critique is the "pre-installed" dealer adds. While the team was willing to negotiate on them, making them mandatory by default adds unnecessary friction to the transaction. These would be better presented as options rather than being baked into the price upfront. That said, the overall professionalism from James and the rest of the staff makes this a dealership I’d recommend.

Zaira Duarte was our excellent sales rep at Austin Infiniti. We bought a beautiful 26 QX80. You won’t find a more professional sales rep anywhere. Ultimate class and service of her caliber is few and far between. She knew the vehicle well and the process was seamless. Seek her out. (We were “sold” with the Goldilocks commercial)