Auto House

If you’re thinking about getting a car here, I’d recommend Kayla. She worked with me to get the car I wanted within my budget. The car was originally listed at 25k, and we were able to make a deal at 22k. Great, honest people who just want to make good deals.

We went here over the weekend to get me a reliable car for commute to and from work. We worked with Doug Finley and he was super nice and understanding (my man put him through the ringer with his finance team😅) and he kept a wonderful attitude and got me into the car I had my eyes on. 10 out of 10 would come back here for a car.

Great car buying experience! Rocky Taylor made it so easy with no hassle super cool dude! I would definitely buy another car from Rocky Taylor and Auto House again in the future!!! Awesome customer service I recommend it to anyone!

Had a much better experience working with Dan. Super helpful, efficient, & communicative. He was even emailing me documents at 11pm; working very hard. I’m so happy with my new car! Thank you Dan!

Not transparent. They wouldn’t tell me the apr until I agreed on a payment. Mind you I brought a preapproved offer from an outside lender they wouldn’t acknowledge and they pushed their in-house lender and wouldn't show me the apr. Disrespectful. Finance staff was insulting. During the buying process we had discussed how to pay the loan faster and pay less interest. When I explained that I was $200 short of the $2200 down payment, the finance person said, "How can you pay the loan off faster when you don't even have the full down payment?" Instead of trying to insult me he should have focused on a solution. Well he exposed his lack of professionalism. Non-compliant. I requested to cancel a service contract for a full refund. The terms and conditions state a full refund will be processed for cancellations made within 30 days of purchase. It has taken them almost a year to process the cancellation request and they only refunded me about 50%. Bad communication. Not responding to emails or calls when I was following up on the cancellation. Again it has taken almost a year to process a cancellation. I have requested a breakout on how the refund amount was calculated since they didn’t refund the full amount. Now they are not responding to my emails/calls again.