Auto Outlet
Excelsior Springs, MO
Contact
Google Reviews
# Summary This dealership receives highly polarized reviews, with customers praising Jerry's honesty, fair dealing, and willingness to work with buyers on financing and pricing, while others report serious concerns including deceptive pricing practices, inadequate warranty coverage, and unprofessional behavior from staff. The stark contrast between five-star testimonials from satisfied customers and one-star complaints from those who felt misled suggests significant inconsistency in service quality or sales practices.
I give this place no stars but it made me give one to be able to post, absolutely the worst car lot I have ever worked with, and has definitely changed my outlook on ever purchasing a car from a car lot again. Jerry sold me a car $12,000.00 with a $2,500.00 warranty that within a few days from purchasing it started shooting craps, and low and behold later confirmed that the motor was blown, and the warranty wouldn't cover it cause " it's not a lubricated part"! Maybe I just seemed like someone he could get over on, maybe he wouldn't do the same thing to you? Be cautious buying from this car lot!!
I saw the truck that I bought online. I called Jerry and set up an appointment. I actually got lost on the way and he helped us even find our way there. Upon meeting Jerry, I realized I was doing business with a very honest man. He negotiated a price with me and was straight forward with me. In other words he didn't try to take advantage of me, even though he could tell I wanted the vehicle. He helped me more than any other salesman I have ever worked with. I'm 63 and have bought more vehicles than I can count. If you want a dependable vehicle and to be treated like you matter, see Jerry, he'll help you out. By the way. I am honest as well, and I never write reviews. But, with the ethics this man had, I felt I had to.
Worst experience ever! Would not recommend this place to anyone! My wife found a truck online listed for $7,500. After the application was approved I went to test drive the truck. After about 45 minutes of listening to the salesmans war stories and his racist comments. I was told we could pick the truck up the next day. After 2 days of not hearing back I called and they decided that the truck was priced too low and raised it to $10,000. We went elsewhere and wont be back! Id suggest finding a new salesman who isnt racist and wants to actually sell a car
I love this place. I was defeated and feeling pretty low. Jerry helped me and got our family a reliable and affordable vehicle in altogether about an HOUR!! Definitely a customer for life!! And so is my family!!
Even though I didn't have the best credit, Jerry worked with multiple lenders to find one that would work, and really did a great job for my Girlfriend and I. You know how you'd pay more for better service? You don't have to here.
Get anonymous quotes from Auto Outlet
Submit your car request anonymously — Auto Outlet and other dealers in Excelsior Springs, MO will compete for your business. You choose who to reveal your contact info to.
Get quotes anonymously →Is this your dealership?
Claim this listing and your first bid is free — no credit card required to get started.
Claim this listing — first bid freeNo credit card required to sign up
How AutoAnon works for dealers
- Buyers submit anonymous vehicle requests
- Matched dealers compete with their best offer
- Buyer chooses — you get their contact info exclusively
- First bid is on us