AutoBerry

I ordered a "Black Twill" top for $489. The box that came in the mail had a label reading "BLACK TWILL WEAVE," so it seemed correct. I didn't open the box since the back window was glass and I didn't want damgae anything before install. I dropped off my vehicle and the top for my upholstery guy to have it installed. I went back to pick it up the next day and the top was NAVY BLUE. The installer did his job installing it and charged me $475. I emailed the seller my concern and included multiple pictures of the blue top with black items on it to compare and also a picture of the box with the label that says "BLACK TWILL WEAVE" only to receive the below response: "Hello Jesse,It’s impossible to be Blue. We never had it in Blue ever we only have it in Black!It’s probably the sun shining making it look blue? But please look again this is impossible" -This is false, as thier website has Blue Twill Tops. "Hello Was just saying that it looked Blue in the picture as well Please let us look into this. We have never had this in Blue but looking into any possibilities" -Again, thier website has Blue Twill Tops. "Please let us know what you would like us to do. In my professional opinion i think it looks great on the car still. While we are still searching for answers let me know what is an agreeable solution" - Thank you, but I don't care what your opinion is, I paid for a Black Twill Top and received the incorrect item. "I honestly think it looks Great! and matches the paint of the car." - I appreciate it, but thats besides the point. I did not order this item. All I was asking for is the "Black Twill Top" like I originally ordered and $475 for the installer to install the new black top and remove the navy blue top. They refused to pay for the install ($475) even though it was an error on thier behalf. The best they offered was $150 partial refund, not acknowledging the error on their part or the money spent on installing the incorrect item . DO NOT do business with this company as the only focus is on the dollars coming in rather than the customer service.

I’m so please with my new top! I had absolutely no problems with ordering or delivery! Everyone was helpful and courteous! They even gave me some helpful tips too! I tell everyone looking for top’s and headliner’s to call here!

I have being buying from them 10 years but one day they refused to keep shipping me items if i didn't pay more, even when those items were ordered a month before. They only told me they changed ownership so i had to pay more for the items or get a refund. You can imagine what i did because i had been waiting for a month and my customers were asking me again and again when they were gonna receive them. A month later i changed of supplier. Really, get away of this unrespectable people.

Do not purchase from this company. I bought a top on Amazon from them, and when we went to install it, it was not the top in the picture, fits my car but terrible construction. Looks like a 3rd grader build it. The rear window is GLUED on to the outside. The first picture is from the Amazon store, which is clearly not glued to the outside. So I contacted them about a refund, and the said they could not help. So they use false advertising, then wont refund you the money. I tried many times to get a refund from Amazon, but they say they are waiting on seller. Seller says have to deal with Amazon. I think they are in California, which explains a lot - screw something up and expect someone else to pay for it.

AutoBerry won't stand behind their guarantee fit. They will blame installation when photos clearly show otherwise. It wasn't the install, but the cut of the top. At the end of the day I threw away $365, because there is nothing I can do once they get your money. I will never do business with this company again, because they will not stand behind nor resolve a problem with their product.