AUTOMART
Kitchener, ON
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Google Reviews
# Summary The dealership receives notably mixed feedback, with most customers praising smooth transactions, helpful staff, and good vehicle selection, while one customer reported serious issues including undisclosed prior paint work, failed repairs, poor communication, and unresolved quality problems. The disparity in experiences appears to depend significantly on individual staff members and the specific circumstances of each purchase.
Don’t buy from here. I bought a Lincoln Corsair and this happened. Read this carefully before buying—it could save you time, money, and a frustrating experience. The biggest issue is the paint. Within just a few touchless washes, it started peeling around both taillights. Before buying, I specifically asked Aayush if the vehicle had any prior paint work and was clearly told it did not. After the issue appeared, two separate mechanics confirmed the area had been repainted before. To make things worse, Aayush didn’t respond for weeks. Only after I left a review did I get a call from the manager. Instead of standing behind the vehicle, Automart charged me $400 to repaint the affected area. I paid expecting it to be fixed properly—but within weeks, the paint peeled again, even after a simple touchless car wash, showing the poor quality of the repair. Trying to get this resolved was frustrating. Communication was nearly nonexistent, and I had to keep following up. Eventually, I decided to post this honest review so others can avoid this place. I should never have had to pay $400 in the first place for an issue that existed before the sale. Between undisclosed paintwork, a failed $400 repair, and poor communication from Aayush and Drago, this has been extremely disappointing. I trusted what I was told and ended up paying more to fix a problem that should never have existed. Now I’m stuck paying another ~$400 out of pocket to fix the same problem on the Lincoln I bought from them—something that should never have happened in the first place. The issue is still not resolved, and I’ve given up dealing with their demands and constant excuses. Buying a Lincoln and facing this kind of experience is unbelievable. I hope this review saves others from going there and becoming victims of their dishonesty. Additional issues: My deposit refund was delayed, and the all-season tires included in the deal were missing at pickup. When they finally arrived about a week later, Aayush had them thrown inside the car with no protection, leaving the interior dirty. Photos: Photos 1 & 2 show the initial paint peeling around the taillights about a month after delivery. Photo 3 shows the current condition after Automart’s $400 repaint—the paint is peeling again. Poor workmanship, poor communication, and no accountability. Buyer beware.
Recently purchased my 2024 Volkswagen Taos, and I’m extremely happy with the experience! The whole process was smooth, transparent, and stress-free from start to finish. A special thanks to DSR Bhai for all the help and support throughout the purchase. He was very professional, friendly, and made sure everything was handled perfectly. He was always ready to answer any questions and guide me through every step of the process. I highly appreciate the excellent customer service and would definitely recommend him to anyone looking to buy a vehicle!
I had a great experience, purchasing my car at Automart. The staff found the perfect car within my budget, all the staff were very helpful. Yogesh helped me from the begining to handing over the car to me. It was smooth and fast process. The vehicle drives well. I would definitely recommend this team to my friends and family who are looking for a car.
Good experience. Armaan was very helpful. There’s a white guy in Sales dept (I don’t know his name), his attitude is not good with customers!! Apart from that, good place if you want to buy used car, they have good deals.
I had a great experience, the staff found the perfect car within my budget, it exceeded my expectations. The vehicle drives very well. I would definitely recommend this team to my friends and family who are looking for a car!
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