Automobiles Mauger Ford Inc

All in all the service over all is not bad. But there's no feedback on what was done to the vehicle from the guy who did the service. I've got a recall that's not finish since i dont know when. Its like there's no follow up on things.

Mauger FORD is a very accommodating and professional dealership which proves it's commitment to FORD owners in general. I was very impressed with how quickly my service needs were fulfilled while on a vacation roadtrip.

Yesterday we were leaving the RV park nearby and the lights weren't working on my trailer, I was lost as to what to do, the truck is a brand new F150 and the trailer is new as well. Went in to Mauger Ford and the guys in the service department were amazing. They looked at it right away and determined that a fuse was blown. They replaced the fuse and I was out of there in no time. Thanks guys, you saved us. Jim from Prince Edward County Ontario

While on a tour of Gaspe I had an engine light come on. My diagnosis without an obd2 sensor on hand was that this was due to the rev limitor sensor or misfire. This is a common issue while using Tow/Haul mode on the 3.5l turbo eco boost while descending steep grades when engine/transmission braking is engaged. The computer flashes a code for a misfire on specific cylinders as there is no combustion during engine braking. My request to the service department was to perform a simple diagnostic to confirm my theory. My hope was that a 15 minute scan would be supported without issue as we were travelling. Unfortunately, the dealership was unable to support this task to help out a traveller as they had 4 cars in for service this day. Not impressed with this dealership whatsoever. Thank you to Sebastien at Canadian Tire for their support. 20 minutes to scan and clear codes to have us back on the road. For those that care, my suspicion was correct, misfire on cylinders 2 and 6. A direct result of engine braking while in tow/haul mode and engine rpm’s without combustion.

This past summer I experienced some mechanical issues with my 2004 Freestar. The vehicle has performed very well since I purchased it in 2009 with only regular maintenance required. However, the vehicle is approaching 200,000 kms and I felt that maybe a place to start was to replace the spark plugs that had been installed at around 100,000 kms. The gentleman, Laureat, in the parts and service departments agreed with me and he also suggested changing the fuel filter. I was unaware that it needed changing on a fairly regular basis (50,000 kms). He assured me it was an inexpensive item and easily done. We set up the appointment and the work was completed in timely fashion. Unfortunately, the issues I was experiencing didn't completely end with that service and required more work, this time with replacing plug wires and a coil. This work was also done in a timely manner and so far I am very pleased with the outcome. Marie-Josee, in the service department is very knowledgeable, very pleasant and very helpful. My experience with this Ford establishment has always been pleasant and willing to help. I am one of a number of Anglophones who own Ford vehicles. My ability to converse in French is adequate; however, when it comes to mechanical issues I prefer to converse in my primary language, English. There are a number of employees at Mauger Ford in Gaspe who speak English and they speak it very well. Definitely, it has been a positive experience dealing with Mauger Ford, Gaspe.