AutoNation Acura Spokane Valley
Spokane Valley, WA
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# Summary Customers consistently praise the dealership for its streamlined service processes, transparent communication through updates and inspection videos, and a clean, professional environment across all departments. Staff members are repeatedly highlighted for their exceptional kindness, professionalism, and willingness to go above and beyond, whether assisting with vehicle purchases, service appointments, or providing emotional support to customers.
Scheduling my appointment online was seamless, and I appreciated the convenient parking located right outside the service area. Throughout the process, I was kept well-informed with regular progress updates and a video of my vehicle. Additionally, the service advisors were incredibly helpful, even taking the time to show me to a quiet area where I could work while I waited. Your dealership is exceptionally clean, and your staff is understanding, honest, kind, and professional. Thank you AutoNation Acura of Spokane Valley for the excellent service! A++++
My husband and I just recently bought a car out of state from these guys, and they were absolutely amazing to work with! They kept in contact with us every step of the way and had our Acura delivered in a timely fashion. Highly recommend this dealership to anyone looking!
Outstanding service from Sean and Russ from start to finish! Easy transaction with great communication! Our vehicle purchased was in outstanding condition. I would highly recommend them for a new or used vehicle purchase. Thank you! John Missoula MT
My vehicle needed an oil change, so I contacted them and was scheduled for an afternoon appointment on the same day. Although I sometimes visit other establishments for convenience, I consistently experience peace of mind when my car is serviced at this dealership. They maintain a professional demeanor, from the service department to the lobby, and most importantly, the mechanic consistently provides a video clip of their inspection and maintains communication throughout the service process. The service and customer service are exceptional, and I highly recommend. Satisfied customer🤩
Jarred and Tony are the best people I’ve ever dealt with when it comes to car service. I lost my husband last year, and he had always handled all of our car maintenance. Because of that, my Acura’s care had been delayed, which led to one of the scariest road situations I’ve ever experienced personally. From the moment I came in, they made me feel completely comfortable and supported. They never once made me feel embarrassed or judged for not knowing much about car maintenance, even though I felt I deserved it! Their kindness, professionalism, and understanding meant more to me than I can express. My car has only ever been serviced at Acura, and after this experience, I’ll continue trusting only them with it. Five stars truly isn’t enough for the rating I would give.
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