AutoNation Buick GMC Henderson

Update 2/6/26, took my vehicle back to them after finding new technician negligence. The oil dip stick tube was not fully inserted into the block, causing an oil leak. 1 of my starter bolts was hanging on by a thread (literally), and they cut my exhaust manifold and stuffed a larger bolt through it, for some type of hack job repair (that I was never made aware of or authorized). This place does not keep you informed or ask for authorization to make repairs. Service manger is a prick, trying to make empty threats and not uphold their 12 month/12,000 mile warranty. Additional phots have been uploaded as proof of GMC of Henderson technician negligence. Let’s see if the GM can rectify the situation now that he is aware of the situation. I WILL CONTINUE TO BRING THE VEHICLE BACK UNTIL IT IS FIXED CORRECTLY DUE TO YOUR TECHNICIAN NEGLIGENCE ON MULTIPLE OCCASIONS. I WILL CONTINUE TO UPDATE THIS REVIEW UNTIL AUTONATION GMC OF HENDERSON MAKES THIS RIGHT! Started my journey with GMC of Henderson in December of 2024. Brought my 2000 Silverado in for routine maintenance (only 130,000 miles and has been family owned). First visit, tech was supposed to remove broken exhaust manifold bolts. They used incorrect tools and tried to stick me the the bill for a new cylinder head. Provided proof of their negligence, they agreed to replace the head. After 2 months of them having it, got truck back and it overheated after 5 miles. Took truck back, was told tech installed head gasket incorrectly. 2 months later got truck back, this time missing several bolts and fasteners, broken clips to AC, also missing an exhaust manifold bolt (I originally paid for). Drove truck for 6 months and put less than 5000 miles on it and developed a coolant leak. Took truck to an alternate mechanic to have leak diagnosed, was informed the cylinder head installed by GMC was warped. Took truck back to GMC for retail warranty. After 2 months there, I was told the head gasket failed due to improper torque. Got the truck back, drove it for 40 miles, CEL came on for intake manifold gasket performance, bank 1 and bank 2 are lean. 1 day later, truck is back at GMC. DONT TAKE YOUR VEHICLES HERE. I have dealt with 3 different services managers and negligentful techs for over 1 year. Advisor Juanita is the only good person in that drive

A truly terrible experience! My vehicle is a 2023 GMC Acadia—a brand-new car I purchased just two years ago—with approximately 36,000 miles on the odometer. I discovered an oil leak in the engine compartment. I brought the car to this dealership for repairs twice within two consecutive weeks, yet they failed to fix the issue either time! Although my vehicle is still under warranty, the service staff never informed me that the cost of a rental car during warranty repairs is reimbursable! I have serious doubts regarding both their technical competence and their level of customer service! If you are considering taking your car to this dealership for repairs, please think twice!

Came in to view some cars and Bob immediately stepped in to help. He is just such an amazing person, great salesman too because we bought the first one we saw lol. But we did a ton of research, looked at so many different cars and he was really patient, took such great car of us and we felt like a family member was helping us with the purchase. Highly recommend!

Hands down great car buying experience. From the teamwork with the general manager to the sales associate. Great communication throughout the process. When I arrived to the dealership, they had my vehicle ready for a test drive. I asked a lot of questions and asked for recommendation based off of what I was looking for. The sales associate listed to what I was looking for and recommended a few different options. Reggie suggested to take my time with the looking at the different vehicles as well as taking them for a test drive. He took the time to come here, the different vehicles and allowed me to make my decision based off what I was looking for. I also appreciated the finance manager for taking his time to ensure the process went through properly. This is the first time that I bought a vehicle and it didn’t end once I left a lot with a vehicle. The sales associate Reggie has followed up with me to ensure that everything was going well with the vehicle and to see if I needed any assistance. I appreciate this timing and care that Reggie has taken. I’ve always been a firm believer that behavior start from the top. And I truly has the sales manager has lead by example. And everyone else within a dealership was very friendly, welcoming, and attentive to not just me, but all the other potential buyers.

Piero was on top of everything and was great to work with. Never felt pressured or uneasy working with him. Always made us feel comfortable and secure with our decisions and was a pleasure working with. Would definitely see him again if we were to get another vehicle