AutoNation Buick GMC Park Meadows
Lone Tree, CO
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# Summary The dealership receives praise for knowledgeable and attentive sales staff who provide excellent customer service and follow-up support, though some customers report significant issues with service department diagnostics and warranty claim handling. Experiences vary dramatically, with satisfied customers highlighting helpful personnel across sales, finance, and service, while dissatisfied customers cite failed repairs, misdiagnosed problems, and disputes over warranty coverage.
I had the pleasure of working with Steven. He was so great. He really walked me through each step of the way and explained things to me well. He was able to find me exactly what I wanted. It was a quick and efficient. I highly recommend working with him. I felt comfortable and confident that he was actually wanting to help more so than just trying to get me to buy a car.
After searching for months for a unicorn deal on a truck I decided to look out of state. I bought my last truck from Auto Nation and had a great experience so I thought I’d try again. I found one at Lone Tree and met Max Curtis. Unfortunately, the truck I was interested in sold the same day I saw it but that didn’t deter Max! After presenting me with several options and me turning them down he continued the search. In less than a week he had another one, this time he nailed it! We drove six hours from NM to see my unicorn! It was perfect for our needs and had everything I wanted. Max was professional, personable, knew the vehicle and was able to answer my questions. Talk about service after the sale, he’s called, emailed, or texted more times than I can count to check us and the truck. Another amazing experience at Auto Nation! Thanks Max! John
I am a brand new customer to your dealership, about 6 weeks ago I bought a 2026 GMC Canyon Denali from Jon Your sales guy, which was a pleasurable experience. As was my experience with your finance guy, Bob I believe was his name. Your service desk was very helpful and your gentleman at the service desk (forgive me for not remembering his name) got me in quickly for an unscheduled first oil change. Also ordered up a truck bed mat from the young lady at your parts counter, both were very, very helpful and are assets I believe to your dealership. Also said hello to Jon and let him know how much I was enjoying my new truck. So bottom line, very very happy with the dealership overall, in sales, finance, service and parts so far! Please keep up the good work!
I WISH I COULD SUE THIS DEALERSHIP!!!! From the front desk people to the service people and to the "professional" technicians, they all are a bunch of clowns. 09/2025 I bought a 2017 gmc sierra in this dealer and the sells man Vladimir was really quick to sell me the truck and made promises that the 90 day warranty covers everything even a new trans. First 3 weeks the transmission blows out and guess what? They didn't want to cover that and instead of a new trans like Vladimir promised, they gave me a rebuilt trash trans with 3 year warranty. Then the service guys Larry and Jacob also are a bunch of jerks and you cant never find the manager they also give you a fake number to contact him it sends you to parts and service. The truck also came with a broken wireless charging station and like usual they were actually charging me $900 to fix it!!! Mind you this is with in the 90 days warranty. After the rebuilt trans i still had issues with the truck they made me do many uber trips and they never resolved nothing, I had to go els were to fix it. UPDATE 04/2026!!!!! The trash rebuilt trans stared to fail and took it back to the trash service with Jacob. He wasn't happy to see me neither was Larry. They had 2 other guys who were also complaining about their trans 🤣. Turns out the "professional" technician said my truck was in perfect condition while i drive it every day and i feel and hear the big bang the trans does in first gear. So like always I went to a different mechanic shop were the mechanic got in my truck drive it with me and in the first gear change he heard and felt the problem and compared it to a hammer hitting something. So now im going to get a new trans els were because autonation doesn't want to respect the 3 year trans warranty by saying my truck is in perfect condition. If any body els had a bad experience with autonation speak up and let people know. PLEASE STAY AWAY FROM THIS DEALERSHIP!!!!
Dealership is incompetent at providing the service you would expect at a dealership. This is my second failed attempt to have a car maintained or repaired here. I gave them very solid information on what was wrong with the car other than 100% diagnosing the repair and showing them how to do it. I was told there is no issue with the car and they must have the magic touch as when they worked on it the day after i dropped it off nothing was wrong with it. Then gave them another clue to look into that would point their incompetent technician right at the problem and the leak and they said they couldn't find it. You'd expect going to the dealership you would deal with experts but that is not the case. Stay clear! -Update 3/31 Independent shop was able to identify an AC overpressure code in the system. They also found a leak coming from the pressure relief valve on the AC compressor. The system was overcharged (not buy this location). Problem solved in less than 24 hours. I stand behind everything I've said above. This shop is not somewhere you take a vehicle to be diagnosed.
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